ITAM CMDB Senior Analyst
About The Position
The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB.
Requirements
- 5+ years’ relevant Configuration Management experience in a large, enterprise environment
- Advanced proficiency with ServiceNow’s platform UI, CMDB data model, and CSDM framework
- Strong understanding of ServiceNow’s Discovery, data integration and reconciliation, and ITOM
- Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking)
- Proficient with M365 tools, primarily PowerPoint, Excel, and Visio
- Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams
- Bachelor’s degree in a technical field or equivalent years of experience in a related discipline
- Detail-oriented and analytical skills
- Strong written and verbal communication skills
- Self-motivated, independent, and takes initiative in identifying and addressing challenges
- Ability to execute multiple tasks simultaneously and efficiently in a timely manner
- Flexible and adaptable in a constantly changing, high-pressure environment
Nice To Haves
- Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset
- Certifications in ServiceNow platform administration or other related platforms are a strong asset
- Experience in highly regulated organizations subject to regular compliance/audit is a strong asset
Responsibilities
- Design, implement, and execute the Configuration Management process, policies/standards, and risk control
- Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives
- Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team
- Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies
- Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards
- Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value
- Executes and ensures successful completion of CMDB-related audits and compliance requests
- Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations
- Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases
- Develop training guides and conduct training sessions with CMDB end-users and CI owners
- Act as a change agent to expand the organization’s CMDB data model towards ServiceNow’s CSDM framework
Benefits
- health insurance
- tuition reimbursement
- accident and life insurance
- retirement savings plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
