CMDB Senior Developer

Capgemini • Vancouver, BC

3d • CA$70,751 - CA$165,984

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions.

Requirements

• 5+ years in application support/maintenance with a focus on user access management and CMDB governance/audit
• Strong experience with identity and access operations: joiner mover leaver processes, group/role management, approvals, and evidence collection
• Hands on knowledge of CMDB platforms (e.g., ServiceNow CMDB) including discovery sources, CI classes, relationships, and data quality rules
• Proficiency with directory and identity services (Entra ID/Azure AD, AD groups, Conditional Access concepts) and application role models
• Solid understanding of control frameworks and audits: SOX, ISO 27001, SOC 2, access certifications, and SoD controls
• Experience creating automation and reports (PowerShell, Python, SQL, or platform scripts) for access and CMDB validation
• Ability to analyze logs and data (SQL queries, CMDB health dashboards, export reviews) to identify discrepancies and remediate quickly
• Familiarity with ITIL processes (Incident/Problem/Change), ticketing tools (ServiceNow, JIRA), and evidence management practices
• Knowledge of discovery/inventory tooling (SCCM/Intune, cloud resource inventories, ServiceNow Discovery/Patterns) and CI reconciliation
• Strong communication and stakeholder management skills for cross functional coordination and audit interactions
• Strong documentation discipline: SOPs, runbooks, RACI, data standards, and audit artifacts

Nice To Haves

• ServiceNow Admin/ITAM/ITOM exposure
• Entra ID/AD admin experience
• ITIL Foundation certification
• Security fundamentals certification

Responsibilities

• Lead user access operations across multiple platforms and applications, ensuring timely provisioning, de provisioning, and access changes
• Own CMDB data quality processes: discovery validation, CI reconciliation, attribute completeness, relationship accuracy, and deduplication
• Coordinate cross functional efforts with Security, Identity, Infrastructure, App Owners, and Service Management to resolve access and CMDB issues
• Perform periodic access reviews (quarterly/annual SOX/ISO), role certification campaigns, and remediation tracking
• Establish and enforce RBAC/ABAC alignment, least privilege practices, and segregation of duties (SoD) guardrails with application teams
• Drive CMDB governance: define data standards, naming conventions, required fields, lifecycle states, and CI onboarding guidelines
• Analyze tickets and perform root cause analysis for recurring access failures, entitlement drift, and CMDB data defects; implement permanent fixes
• Build and maintain automation for access reporting, entitlement inventories, and CMDB validation checks (e.g., scripts, scheduled jobs)
• Create and maintain audit ready evidence: access attestations, change logs, reconciliation reports, and CMDB data quality scorecards
• Support incident, problem, and change management processes with strict SLA adherence and high quality documentation
• Partner with DevOps/Platform admins to integrate discovery and identity sources (e.g., AD/Entra ID, HRIS, SCCM/Intune, cloud inventories) into CMDB
• Develop and maintain operational runbooks, SOPs, access request workflows, and CI data maintenance procedures
• Provide technical mentorship to intermediate/junior team members on access operations, CMDB practices, and audit expectations
• Communicate status, risks, and remediation plans to stakeholders and audit/compliance teams with clear, data backed updates
• Provide afternoon shift coverage for access requests, CMDB updates, incidents, and audit support, with clear end of day handoffs

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed