Senior ITAM Analyst

Raymond James•Saint Petersburg, FL

4d•Hybrid

About The Position

Responsible for supporting the asset management function within Raymond James’ Technology department. This function is responsible for tracking software and hardware assets through the entirety of their lifecycle. This function is also responsible for ensuring compliance with internal and external policies and regulations. This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Requirements

ServiceNow experience
Financial services industry experience
Requirements gathering, issue tracking, risk management
Working knowledge of ITAM Lifecycle.
Data analysis, imports, audits, and reporting
Microsoft Office Products
Effective Communication
Ability to: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Ability to: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Ability to: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Ability to: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Ability to: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
General Experience - 3 to 6 years

Nice To Haves

ServiceNow’s HAM/SAM modules preferred but not required.
ServiceNow Solutions preferred (ITSM, SAM Pro, HAM, etc.)

Responsibilities

Controls, tracks, and updates the receipt, identification, categorization, recording, and documentation of all IT assets for all hardware, software, infrastructure, and cloud assets.
Support in defining, managing and governing IT Asset Management Processes for Raymond James, including: Software Asset, Hardware Asset, Asset Disposal, Asset Audit Hardware / software internal record keeping.
Act as point of contact for Asset Management escalations from the end users.
Drive automation of IT Asset Processes, identifying opportunities for enhancements or efficiencies
Coordinates with other stakeholders as needed to ensure compliance for hardware and software assets.
May perform quality assurance on databases, systems, audits, and scans.
Support IT Asset Management day to day activities.
Performs other duties and responsibilities as assigned.