Principal Engineer - ServiceNow CMDB/CSDM

Early Warning® • Chicago, IL

3d • $154,000 - $232,000 • Hybrid

About The Position

This position is a hands-on, individual contributor technical ServiceNow principal engineer involved in setting the standards ensuring excellence in quality of outputs across multiple teams. Responsible for partnering with cross-functional teams and providing input to a broad range of initiatives. A technical expert that is continuously learning and keeping abreast of new technologies and industry best practices and finding ways to bring those practices into the ServiceNow organization. This position plays an instrumental role in the design, development, test, and deployment of complex solutions on the ServiceNow platform.

Requirements

• Bachelor’s degree in computer science or related technical field.
• Typically 15 years of engineering or information technology operations experience.
• Extensive experience (5-10 years) in designing, implementing, and operating ServiceNow platforms in large enterprise environments.
• Strong understanding of the ServiceNow Common Service Data Model (CSDM), platform governance, scoped applications, and multi-instance strategy.
• Knowledge of platform security architecture, including Role-based access controls, Data segregation, Encryption, and Secure development practices.
• Experience with SecOps, Vulnerability Response, Risk and compliance workflows, Audit readiness.
• Familiarity with regulatory frameworks, including PCI-DSS, SOX, NIST, ISO 27001.
• Advanced understanding of CMDB architecture, data governance, and reconciliation rules, with ability to improve CMDB health metrics.
• Experience implementing Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps, along with familiarity with AWS, Azure, Kubernetes, Containers, and Infrastructure-as-Code concepts.
• Knowledge of infrastructure topology modeling and service dependency mapping with respect to enterprise infrastructure components such as Networking, Compute, Virtualization, Storage, and Cloud-native services.
• Experience architecting enterprise-scale implementations across ITSM, ITOM, ITAM, CMDB, SecOps, HRSD, IRM/GRC, CSM, SPM, and custom applications.
• Demonstrated ability to define platform standards, reusable design patterns, and architectural guardrails.
• Familiarity with ServiceNow’s Now Platform release lifecycle, upgrade planning, and release management processes.
• Ability to manage platform backlogs, architectural review boards, and technical debt remediation.
• Experience aligning ServiceNow capabilities with enterprise architecture frameworks such as TOGAF, Zachman, or SAFe.
• Experience designing highly available, scalable, secure enterprise workflows.
• Strong understanding of application rationalization and platform consolidation strategies.
• Hands-on experience with: Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Policies, Client Scripts, ACLs, Service Portal / UI Builder, App Engine.
• Proficiency in JavaScript and ServiceNow server/client-side scripting.
• Experience building reusable components and modular architecture patterns.
• Knowledge of DevOps practices for ServiceNow including Source control integration, CI/CD pipelines, Automated testing, ATF (Automated Test Framework), and Update set governance.
• Strong background integrating ServiceNow with enterprise systems such as Active Directory / Entra ID, Azure, AWS, Splunk, SCCM, Jira, Salesforce, Workday, Okta, SIEM and monitoring platforms.
• Experience with REST APIs, SOAP APIs, MID Servers, Event-driven architecture, Webhooks, Kafka or message queues.
• Understanding of identity federation, SSO, OAuth, SAML, and zero-trust integration patterns.
• Three or more ServiceNow certifications, including Certified Application Developer (CAD), Certified Systems Administrator (CSA) and at least one Certified Implementation Specialist (CIS).
• Effective communicator with exceptional public speaking skills.
• Comfortable presenting to all levels within the company.
• Strong problem-solving skills and the ability to think critically and analytically.
• Knowledge of Software Development Lifecycle (SDLC) best practices, software development methodologies (Agile, Scrum, LEAN) and DevOps practices.
• Hands-on in test automation at various levels of testing (unit, component, integration, and functional tests).
• Background and drug screen.

Nice To Haves

• M.S., or Ph.D. in Computer Science or another technical field.
• ServiceNow Certified Technical Architect (CTA) highly valued.
• Prior experience in executing a successful, full implementation of Common Services Data Model (CSDM).
• Knowledge of Splunk, Altiris & Zabbix.
• Hands-on Experience in working with AWS and current with at least one AWS Cloud Certification (AWS Cloud Practitioner or AWS Solutions Architect).
• Experience with Monitoring & Alerting systems like AppDynamics.
• FinTech experience is highly beneficial.
• ITIL Foundation or ITIL Managing Professional.

Responsibilities

• Crafts ServiceNow strategy, ensuring alignment to technology roadmaps in partnership with enterprise technology management and organizational business units.
• Develops, scopes, and shapes a platform-wide technical vision for the future.
• Continuous learning mindset regarding ServiceNow platform evolution and AI capabilities.
• Be a thought leader: a senior point of expertise on ServiceNow issues, industry trends and developing technologies.
• Mentors, coaches and guides junior team members.
• Drives best practices, platform strategy, and technology decisions in the ServiceNow organization utilizing knowledge and lessons-learned from building enterprise-scale platforms.
• Takes ownership for creating technical product design and architecture, including producing reference architectures, solution blueprints, integration diagrams, and operating models.
• Expertise in translating business capabilities into platform capabilities and technical roadmaps.
• Acts as a technical liaison for internal technology and business stakeholders.
• Acts as a technical SME with technology partners, including infrastructure teams, security teams, architecture, application development, and operations, to shape engineering approaches, share knowledge and experience.
• Collaborates and builds relationships cross-functionally to influence and motivate others; serve as an internal catalyst for progressive, strategic, and successful change management.
• Using expert level experience, supports the company’s commitment to risk management by protecting the integrity and confidentiality of systems and their data; aligns enterprise and department-level policies, procedures, and controls by attesting to verbiage, compliance, and evidence.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal