ServiceNow Business Analyst
About The Position
As a ServiceNow Business Analyst, you will report to the Application Development Group Manager and analyze business needs, identify process improvement opportunities, and translate business requirements into scalable solutions using the ServiceNow platform. You will be a strategic liaison between business stakeholders, Product Owners, ServiceNow architects, development teams, and technology partners to ensure solutions align with our goals, enterprise architecture standards, and ServiceNow best practices. You will help ensure ServiceNow investments deliver measurable business value while supporting our long-term platform strategy.
Requirements
- 5+ years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, IRM/GRC, or HRSD.
- Knowledge of ServiceNow CSDM, CMDB, and enterprise service management.
- Experience with workflow automation, integrations, reporting, and process optimization.
- Strong business analysis experience, including hands-on experience with ServiceNow.
- Experience gathering requirements, developing user stories, and documenting business processes.
- Understanding of Agile/Scrum methodologies and enterprise application delivery.
- ServiceNow CSA, CIS, or business analysis certifications.
- Experience in financial services or other regulated industries.
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and professional experience.
Responsibilities
- Lead requirements gathering, business process analysis, and solution definition.
- Develop and maintain a working knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM/GRC), and other enterprise workflows as applicable.
- Collaborate with ServiceNow Platform Architects, Technical Leads, and developers to translate business needs into solutions that align with platform architecture, governance standards, and long-term scalability.
- Support adoption of ServiceNow best practices, including Common Service Data Model (CSDM), Configuration Management Database (CMDB), standardized workflows, and consistent data management practices.
- Identify opportunities to simplify, standardize, and automate business processes.
- Support Agile delivery, testing, and implementation.
Benefits
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- 50% 401(k) match, up to the IRS maximum
- 20 days of PTO
- 10 paid holidays
- 8 week Paid Primary Caregiver Leave
- $10,000 fertility, family forming, and hormonal health assistance
- Back-up child, adult, and elder care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
