ServiceNow Business Analyst

Fisher Investments • Plano, TX

2d • Onsite

About The Position

Fisher Investments is seeking a ServiceNow Business Analyst to support its Technology Business Services team as the firm invests in technology and scales for global growth. The role analyzes business needs, identifies process improvement opportunities, and translates requirements into scalable solutions on the ServiceNow platform. The Business Analyst serves as a strategic liaison among business stakeholders, Product Owners, ServiceNow architects, development teams, and technology partners, ensuring solutions align with business goals, enterprise architecture standards, ServiceNow best practices, and the firm's long-term platform strategy. The position also helps ensure ServiceNow investments deliver measurable business value.

Requirements

• 5+ years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, IRM/GRC, or HRSD.
• Knowledge of ServiceNow CSDM, CMDB, and enterprise service management.
• Experience with workflow automation, integrations, reporting, and process optimization.
• Strong business analysis experience, including hands-on experience with ServiceNow.
• Experience gathering requirements, developing user stories, and documenting business processes.
• Understanding of Agile/Scrum methodologies and enterprise application delivery.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and professional experience.

Nice To Haves

• ServiceNow CSA, CIS, or business analysis certifications.
• Experience in financial services or other regulated industries.

Responsibilities

• Lead requirements gathering, business process analysis, and solution definition.
• Develop and maintain working knowledge of ServiceNow capabilities, including ITSM, ITOM, ITAM, IRM/GRC, and other applicable enterprise workflows.
• Collaborate with ServiceNow Platform Architects, Technical Leads, and developers to translate business needs into solutions aligned with platform architecture, governance standards, and long-term scalability.
• Support adoption of ServiceNow best practices, including CSDM, CMDB, standardized workflows, and consistent data management practices.
• Identify opportunities to simplify, standardize, and automate business processes.
• Support Agile delivery, testing, and implementation.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO, plus 10 paid holidays.
• Family Support programs, including 8-week Paid Primary Caregiver Leave, $10,000 fertility, family-forming, and hormonal health assistance, and back-up child, adult, and elder care.
• Potential eligibility to participate in a hybrid work-from-home program, based on role, tenure, and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior