ServiceNow Business Analyst

Conch Technologies • Memphis, OH

11h • Onsite

About The Position

The ServiceNow Business Analyst will bridge complex public-sector business needs and technical ServiceNow solutions. The role involves working with stakeholders to elicit requirements, document process flows, and ensure the platform delivers measurable value, while operating within a FedRAMP-compliant framework. The position is based onsite in Columbus, Ohio, five days per week, and is offered as a contract for 12+ months.

Requirements

• At least 5 years of experience as a Business Analyst.
• At least 3 years of experience specifically focused on the ServiceNow platform.

Nice To Haves

• Experience working with state, local, or federal government entities.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL v4 Foundations certification.
• PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional) certification.

Responsibilities

• Design and document As-Is and To-Be business processes using industry-standard modeling techniques, aligning them with ServiceNow best practices and CSDM standards.
• Create user stories with clear acceptance criteria in an Agile/Scrum environment.
• Manage and prioritize the product backlog in collaboration with the Engagement Lead.
• Work with stakeholders to elicit requirements and document process flows.
• Translate public-sector business needs into clear, actionable user stories for the development team.
• Help ensure the ServiceNow platform delivers measurable value within a FedRAMP-compliant framework.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed