ServiceNow Business Analyst
About The Position
Fisher Investments is hiring a ServiceNow Business Analyst to support its Technology Business Services team as the firm invests in technology and builds for global growth. The role analyzes business needs, identifies process improvement opportunities, and translates business requirements into scalable solutions using the ServiceNow platform. The Business Analyst serves as a strategic liaison among business stakeholders, Product Owners, ServiceNow architects, development teams, and technology partners, helping ensure solutions align with business goals, enterprise architecture standards, and ServiceNow best practices. The role also helps ensure ServiceNow investments deliver measurable business value and support the firm’s long-term platform strategy. The position reports to the Application Development Group Manager. It involves requirements gathering, business process analysis and solution definition; developing working knowledge of ServiceNow capabilities; collaborating on scalable solutions; supporting platform best practices; identifying opportunities to simplify, standardize and automate processes; and supporting Agile delivery, testing and implementation. This is an in-office role, with possible eligibility for a hybrid work-from-home program based on role, tenure and performance. The program is subject to change.
Requirements
- At least 5 years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, IRM/GRC, or HRSD.
- Knowledge of ServiceNow CSDM, CMDB, and enterprise service management.
- Experience with workflow automation, integrations, reporting, and process optimization.
- Strong business analysis experience, including hands-on experience with ServiceNow.
- Experience gathering requirements, developing user stories, and documenting business processes.
- Understanding of Agile/Scrum methodologies and enterprise application delivery.
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and professional experience.
Nice To Haves
- ServiceNow CSA, CIS, or business analysis certifications.
- Experience in financial services or other regulated industries.
Responsibilities
- Lead requirements gathering, business process analysis, and solution definition.
- Develop and maintain working knowledge of ServiceNow capabilities, including ITSM, ITOM, ITAM, IRM/GRC, and other applicable enterprise workflows.
- Collaborate with ServiceNow Platform Architects, Technical Leads, and developers to translate business needs into solutions aligned with platform architecture, governance standards, and long-term scalability.
- Support adoption of ServiceNow best practices, including CSDM, CMDB, standardized workflows, and consistent data management practices.
- Identify opportunities to simplify, standardize, and automate business processes.
- Support Agile delivery, testing, and implementation.
Benefits
- 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
- A 50% 401(k) match, up to the IRS maximum.
- 20 days of PTO and 10 paid holidays.
- Family Support programs, including 8 weeks of paid primary caregiver leave, $10,000 fertility, family-forming, and hormonal health assistance, and back-up child, adult, and elder care.
- Eligible for a discretionary bonus based on firm and individual performance.
- Potential eligibility to participate in a hybrid work-from-home program based on role, tenure, and performance; program is subject to change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
