ServiceNow Business Analyst

Fisher Investments • Plano, TX

1d • Onsite

About The Position

Fisher Investments is hiring a ServiceNow Business Analyst to support its Technology Business Services team as the firm invests in technology to support global growth. Reporting to the Application Development Group Manager, the role analyzes business needs, identifies process improvement opportunities, and translates business requirements into scalable ServiceNow solutions. The Business Analyst serves as a strategic liaison among business stakeholders, Product Owners, ServiceNow architects, development teams, and technology partners, ensuring solutions align with business goals, enterprise architecture standards, ServiceNow best practices, and the firm's long-term platform strategy. The role also helps ensure ServiceNow investments deliver measurable business value.

The position involves gathering requirements, analyzing processes, defining solutions, and maintaining knowledge of ServiceNow capabilities across ITSM, ITOM, ITAM, IRM/GRC, and other enterprise workflows. The analyst collaborates with architects, technical leads, and developers; supports CSDM, CMDB, standardized workflows, and consistent data management; identifies opportunities to simplify, standardize, and automate processes; and supports Agile delivery, testing, and implementation. This is an in-office role, with possible eligibility for a hybrid work-from-home program depending on role, tenure, and performance. The program is subject to change.

Requirements

• 5+ years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, IRM/GRC, or HRSD.
• Knowledge of ServiceNow CSDM, CMDB, and enterprise service management.
• Experience with workflow automation, integrations, reporting, and process optimization.
• Strong business analysis experience, including hands-on experience with ServiceNow.
• Experience gathering requirements, developing user stories, and documenting business processes.
• Understanding of Agile/Scrum methodologies and enterprise application delivery.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and professional experience.

Nice To Haves

• ServiceNow CSA, CIS, or business analysis certifications.
• Experience in financial services or other regulated industries.

Responsibilities

• Lead requirements gathering, business process analysis, and solution definition.
• Develop and maintain working knowledge of ServiceNow capabilities, including ITSM, ITOM, ITAM, IRM/GRC, and other applicable enterprise workflows.
• Collaborate with ServiceNow Platform Architects, Technical Leads, and developers to translate business needs into solutions aligned with platform architecture, governance standards, and long-term scalability.
• Support adoption of ServiceNow best practices, including CSDM, CMDB, standardized workflows, and consistent data management practices.
• Identify opportunities to simplify, standardize, and automate business processes.
• Support Agile delivery, testing, and implementation.
• Serve as a liaison among business stakeholders, Product Owners, architects, development teams, and technology partners.
• Help ensure ServiceNow investments deliver measurable business value and support the long-term platform strategy.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO, plus 10 paid holidays.
• Family Support programs, including 8-week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and backup child, adult, and elder care.
• Learning and development framework customized for every employee.
• Potential eligibility to participate in a hybrid work-from-home program, based on role, tenure, and performance; program is subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level