ServiceNow Architect DMV area only
About The Position
The ServiceNow Architect will lead the design, development, and implementation of ServiceNow solutions for the client, the central technology organization of the District of Columbia Government. The role architects solutions to support ITSM, ITAM, and change management needs across District IT projects, collaborating with stakeholders to understand business requirements and translate them into technical solutions on the ServiceNow platform. The architect develops end-to-end technical architecture, data models, integrations, and workflows; provides technical leadership and mentorship to development teams; and ensures implementations follow platform best practices, governance, compliance, and security standards. The role also develops and configures the ServiceNow platform, optimizes performance and scalability, documents architecture and configurations, and provides training and knowledge transfer to team members and end users. The position is onsite in Washington, DC, and is offered as a contract role.
Requirements
- Bachelor’s degree in IT, a related field, or equivalent experience.
- 15 years of required experience is stated in the posting; the skills section separately lists 20 years for the degree/equivalent-experience item.
- 9 years of IT systems roadmap development experience.
- 9 years of experience as an Enterprise Architect.
- 9 years of experience with system diagramming and modeling using structured modeling languages such as UML.
- 6 years of hands-on experience with ServiceNow modules, including ITSM, ITOM, ITFM, HRSD, PPM, and SPM.
- 5 years of experience with ServiceNow integrations using REST, SOAP, and other integration protocols.
- 5 years of experience architecting and implementing complex ServiceNow solutions in enterprise environments.
- 5 years of strong knowledge of ServiceNow platform architecture, including core modules and components.
- Knowledge and experience with the ServiceNow product and platform capabilities.
- In-person interview required.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
Responsibilities
- Design end-to-end ServiceNow solutions aligned with business objectives and requirements.
- Develop technical architecture, data models, integrations, and workflows to support business processes.
- Provide technical leadership and guidance to development teams, promoting adherence to best practices, standards, and methodologies.
- Mentor team members on ServiceNow capabilities and implementation strategies.
- Gather and analyze business requirements with stakeholders and translate them into technical specifications and design documents.
- Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS.
- Configure workflows, forms, UI policies, and catalog items.
- Design and implement integrations with enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques.
- Maintain data integrity and security in integrations.
- Optimize ServiceNow performance and scalability, implement performance tuning, and monitor system performance.
- Ensure implementations comply with governance, compliance, and security standards, including implementing security controls, access restrictions, and audit mechanisms as needed.
- Create technical documentation, including design documents, architecture diagrams, and configuration guides.
- Provide training and knowledge transfer to team members and end users.
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What This Job Offers
Career Level
Senior
