ServiceNow Architect DMV area only
About The Position
The ServiceNow Architect will lead the design, development, and implementation of ServiceNow solutions for the District of Columbia Government’s central technology organization. The role will architect solutions supporting ITSM, ITAM, and change-management needs across IT projects, translating stakeholder requirements into technical solutions on the ServiceNow platform. The architect will develop end-to-end solution designs, including technical architecture, data models, integrations, and workflows. The position also provides technical leadership to development teams, supports platform development and configuration, optimizes performance and scalability, and ensures implementations meet governance, compliance, and security standards. Responsibilities include producing technical documentation and providing training and knowledge transfer to team members and end users.
Requirements
- Bachelor’s degree in IT, a related field, or equivalent experience.
- 15 years of required experience as stated in the posting.
- 20 years of required experience in IT or a related field, or equivalent experience, as listed under Skills.
- 9 years of experience in IT systems roadmap development.
- 9 years of experience as an Enterprise Architect.
- 9 years of experience with system diagramming and modeling using structured modeling languages such as UML.
- 6 years of hands-on experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM, and SPM.
- 5 years of experience with ServiceNow integrations using REST, SOAP, and other integration protocols.
- 5 years of experience architecting and implementing complex ServiceNow solutions in enterprise environments.
- 5 years of strong knowledge of ServiceNow platform architecture, including core modules and components.
- Strong knowledge of ServiceNow capabilities, best practices, and solution architecture.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
Responsibilities
- Design end-to-end ServiceNow solutions aligned with business objectives and requirements.
- Develop technical architecture, data models, integrations, and workflows to support business processes.
- Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies.
- Mentor team members on ServiceNow platform capabilities and implementation strategies.
- Gather and analyze stakeholder requirements and translate them into technical specifications and design documents.
- Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS; configure workflows, forms, UI policies, and catalog items.
- Design and implement ServiceNow integrations with enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques, while ensuring data integrity and security.
- Optimize ServiceNow performance and scalability, and monitor system performance.
- Ensure ServiceNow implementations adhere to governance, compliance, and security standards; implement security controls, access restrictions, and audit mechanisms as needed.
- Create technical documentation, including design documents, architecture diagrams, and configuration guides.
- Provide training and knowledge transfer to team members and end users.
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What This Job Offers
Career Level
Senior
