ServiceNow Architect

Aet Federal•Danville, VA

1d•Hybrid

About The Position

AET Federal is seeking a ServiceNow Architect to own the technical design of an integrated Enterprise Technology Management platform for a municipal government client. The platform spans IT Service Management, IT Asset Management, Strategic Portfolio Management, and Technology Intake & Governance. The architect will establish platform standards, design the data model and integrations, and ensure the solution is secure, scalable, accessible, and maintainable after handoff. This is a full-time, hybrid position based out of AET’s Tysons, Virginia office, with periodic travel to the client site in Danville, Virginia. The role includes technical leadership, collaboration with City IT staff and project specialists, and production of architecture and support documentation.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
At least 8 years of IT experience, including at least 5 years architecting ServiceNow implementations.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Application Developer (CAD) certification.
Hands-on experience with ITSM, CMDB/CSDM, HAM/SAM, and SPM.
Experience with IntegrationHub and REST integrations.
ITIL 4 Foundation certification.
Strong verbal and written communication skills.
Ability to travel to Danville, Virginia, as required.
Ability to pass a criminal background check required by the client contract.

Nice To Haves

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification.
Public sector experience, particularly with state or local government.

Responsibilities

Lead discovery and design workshops with City IT staff and translate requirements into a ServiceNow solution design.
Design end-to-end architecture across ITSM, ITAM (Hardware and Software Asset Management), SPM, and the technology intake-to-retirement lifecycle.
Define the CMDB and Common Service Data Model (CSDM) structure connecting services, assets, and portfolio items.
Favor out-of-the-box configuration over customization to simplify upgrades.
Design integrations with City systems, including identity, collaboration, email, endpoint management, discovery, finance, and procurement systems, using IntegrationHub, REST APIs, and MID Servers.
Partner with the Data Migration/Test Lead on target data structures, transform maps, and load sequencing.
Define roles, access controls, single sign-on, and instance security hardening.
Ensure platform design supports Section 508 and WCAG 2.1 AA conformance and contributes to the VPAT/ACR.
Establish the development, test, and production instance strategy, update set and release management, and coding standards.
Guide and review the work of module specialists and developers.
Present architecture decisions to City IT leadership and support the Technical Architecture, Security & Integration evaluation area.
Produce technical documentation for long-term City support.