ServiceNow Architect - Minimum Interim Secret Clearance (or higher)

ITC Federal, Inc.•,

2d•Remote

About The Position

ITC Federal is seeking an experienced ServiceNow Architect to design and lead enterprise-level ServiceNow solutions for a federal customer's IT modernization effort. This strategic, hands-on leadership role serves as the platform's primary technical authority, leading solution design across enterprise modules, secure integrations, release management, and technical guidance to federal stakeholders. The role also mentors technical team members and supports modernization aligned with compliance and security requirements. The position is fully remote within the U.S., with availability required during East Coast business hours. Occasional travel may be required for major planning events; no relocation or office reporting is expected. U.S. citizenship and an active Interim Secret clearance at minimum are required, along with the ability to obtain and maintain a final Secret clearance.

Requirements

At least 8 years of hands-on ServiceNow experience, including at least 3 years in an architect or technical lead role on enterprise implementations.
Experience architecting enterprise ServiceNow solutions across multiple modules, including ITSM, ITOM, and CMDB, plus at least one of HAM, SAM, HRSD, SPM, GRC, or SecOps.
Expert-level scripting and development skills, including JavaScript, Glide APIs, Business Rules, Script Includes, and scoped application development.
Experience architecting integrations using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.
Knowledge of CMDB design, data modeling, and the Common Service Data Model (CSDM).
Experience owning release management, including instance and environment strategy, update set deployment, and release documentation across Agile sprint cycles.
Track record of setting development standards, leading code reviews, and mentoring developers and administrators.
Strong communication skills and ability to lead technical design discussions and present solutions to technical and non-technical audiences, including federal stakeholders.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
At least one ServiceNow Certified Implementation Specialist (CIS) certification.
Active Interim Secret security clearance at minimum, with ability to obtain and maintain a final Secret clearance.
U.S. citizenship is required.

Nice To Haves

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
Additional Certified Implementation Specialist (CIS) certifications, such as ITSM, Discovery, HAM, SAM, SecOps, or IRM/GRC.
Experience implementing ServiceNow AI capabilities, such as Now Assist, Predictive Intelligence, or Virtual Agent.
Experience with ServiceNow Vault, Automation Engine, or platform encryption and data protection features.
Experience with DevOps practices, source control integration, CI/CD pipelines, and the Automated Test Framework (ATF).
Prior experience supporting federal or defense contracting environments, including familiarity with NIST, FISMA, and FedRAMP.
Windows Server implementation and administration experience.
ITIL v4 Foundation certification or higher.

Responsibilities

Design and lead ServiceNow architecture, implementation, and optimization across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.
Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
Analyze requirements and review business requirements for technical clarity and feasibility before development begins.
Lead stakeholder workshops and technical design discussions to define platform requirements and align solutions with organizational goals.
Identify risks, dependencies, and design gaps early in the development lifecycle.
Design, develop, and deploy custom applications and cross-scope ServiceNow solutions for federal requirements.
Architect and implement secure integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.
Build Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
Improve and optimize core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
Integrate AI-driven capabilities into ServiceNow to enhance automation, predictive analysis, and decision-making.
Maintain platform health through data management, workflow optimization, and performance tuning.
Own end-to-end release management, including release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
Lead technical and peer code reviews and oversee testing, deployment, and ongoing platform improvement.
Execute and oversee unit, integration, and regression testing to support high-quality deployments.
Ensure solution quality through compliance and governance checks, and maintain technical design records.
Mentor developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices.
Lead and advise on client technical design discussions, presenting solutions to technical and non-technical audiences.
Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.
Monitor ServiceNow releases and recommend enhancements to keep the environment current.
Support Windows Server implementation, upgrades, and integrations as required by the environment.