ServiceNow Architect - CSM (US)

Ondaro (US)

About The Position

Ondaro is seeking a ServiceNow Architect - CSM to join their Business Workflows team. This role involves serving as a leader in delivering high-quality ServiceNow solutions, collaborating with clients to identify business challenges, and architecting innovative solutions on the ServiceNow platform. The architect will combine technical expertise, consulting skills, and leadership to drive successful project delivery, guide cross-functional teams, and influence stakeholders. Key responsibilities include acting as a technical interface, leading architectural design, development, deployment, and integrations for the ServiceNow platform, conducting workshops, developing technical standards, optimizing solutions, ensuring quality deliverables, mentoring team members, and maintaining expertise in ServiceNow technologies. The role also involves thought leadership, collaboration with peer practices, contributing to go-to-market initiatives, driving technical innovation, reducing technical debt, and providing pre-sales support by scoping service engagements involving ServiceNow CSM and complex integrations.

Requirements

Experience implementing and integrating ServiceNow.
Proven expertise as a technical consultant in client environments.
Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
Strong interpersonal and communication skills, with a focus on customer-centric solutions.
Certified System Administrator.
Certified Technical Architect

Responsibilities

Serve as a leader within the Business Workflows team, delivering high-quality ServiceNow solutions.
Collaborate closely with clients to identify business challenges and define strategic solutions.
Architect innovative solutions leveraging the ServiceNow platform.
Combine technical expertise, consulting skills, and leadership capabilities to drive successful project delivery.
Guide cross-functional teams throughout solution design and implementation.
Influence stakeholders and support decision-making across projects and client engagements.
Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.
Actively listen, ask insightful questions, and demonstrate empathy and understanding.
Manage multiple high-priority demands while navigating ambiguity effectively.
Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
Exhibit strong problem-solving skills and analytical thinking.
Maintain full utilization by tracking work hours and aligning with organizational goals.
Act as a key technical interface between clients and development teams.
Lead architectural design, development, deployment, and integrations for the ServiceNow platform.
Conduct workshops to gather technical and business requirements.
Develop and enforce technical design standards, best practices, and patterns.
Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
Mentor team members and share knowledge of best practices for technical design.
Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.
Research and advise on partner or vendor solutions for integration needs.
Collaborate with peer practices to define dependencies and ensure platform success.
Contribute to differentiated go-to-market thought leadership initiatives.
Drive technical innovation and continuous improvement in delivery processes.
Reduce technical debt by establishing and maintaining platform standards.
Assist pre-sales teams by scoping service engagements involving ServiceNow CSM and complex integrations.