ServiceNow Administrator

Beyond Finance•Chicago, IL

About The Position

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role This is a hands-on role for someone with a few years of ServiceNow experience who's excited to help us mature the platform into an enterprise-grade capability. There's real room to make an impact and shape decisions, within a clear vision of where we're heading. You'll handle day-to-day administration and configuration, partner closely with IT leadership on more complex architecture and custom development, and work directly with stakeholders across the business.

Requirements

3–5 years of hands-on ServiceNow experience
ServiceNow Certified System Administrator (CSA), ITIL v4 Foundation (or equivalent).
Working knowledge of API, JavaScript and Glide scripting.
Experience configuring core ITSM modules (Incident, Problem, Change, CMDB, Service Catalog).
Strong written and verbal communication, you can translate technical concepts for non-technical stakeholders.
Self-starter who's comfortable working with limited supervision and juggling multiple priorities.
Experience supporting a recent ServiceNow implementation or post-migration maturation.

Responsibilities

Own day-to-day administration: user accounts, roles, access controls, routine maintenance, and platform upgrades
Configure and extend core ITSM modules: Incident, Problem, Change, CMDB, Service Catalog.
Build workflows, business rules, UI policies, and notifications tailored to how teams actually work.
Develop dashboards, reports, and analytics that help leaders make decisions and forecast support trends.
Intake projects, help architect solutions and drive execution.
Partner with our IT leadership on more complex solution design, custom apps, and integrations.
Champion ServiceNow across the company, train users, write documentation, drive adoption.
Provide technical support and troubleshoot platform issues as the first point of contact.
Ensure configurations align with ITIL practices, governance, and compliance standards.
Maintain clear documentation of processes, configurations, and decisions.