ServiceNow Administrator

Wachter, Inc.•Lenexa, KS

1d•Onsite

About The Position

Wachter is in the middle of a large-scale ServiceNow implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system. This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as ServiceNow moves into steady state. The ideal candidate is hands-on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable ServiceNow solutions.

Requirements

4+ years of hands-on ServiceNow administration experience
ServiceNow CSA or CIS certifications
Direct experience supporting new implementations or major module rollouts
Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
Experience supporting or coordinating integrations with external systems
Comfortable working in fast-moving environments with evolving requirements
Strong communication skills with technical and non-technical stakeholders

Nice To Haves

Experience with SPM, FSM, or complex project-based ServiceNow use cases
Experience supporting UAT, pilots, and phased enterprise rollouts
Familiarity with Agile delivery, release management, and MVP-based implementation

Responsibilities

Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.
Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment.
Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.
Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.
Support role-based access, licensing, and environment governance as usage expands.
Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.