ServiceNow Administrator/Developer

Barrios Technology•Houston, TX

2d•Onsite

About The Position

Barrios Technology is seeking an experienced ServiceNow Administrator/Developer to support NASA’s Flight Operations Directorate (FOD) and associated IT services, including mission‑enabling applications built and hosted on the NASA FIT ServiceNow environment. The ideal candidate will configure, maintain, and extend ServiceNow applications that enable change management, incident/problem tracking, workflow automation, and custom modules in support of NASA’s operational needs.

Requirements

Bachelor’s degree in computer science, Information Systems, Information Technology, Software Engineering, Engineering, or related technical field from an accredited institution, plus three (3) to five (5) years of ServiceNow administration and development experience.
Proficiency with ServiceNow Studio & Scoped Applications
Proficiency with Flow Designer & Workflow Editor
Proficiency with Scripting (JavaScript, Glide APIs)
Proficiency with REST integrations
Experience with ITSM, ITIL processes.
Strong understanding of Agile development principles and experience working on Scrum teams.
Ability to obtain and maintain NASA network access (NCAD) and complete NAMS requests.
Strong communication and documentation skills.
Must be a U.S. Citizen and successfully complete a U.S. government background investigation.
Applicant selected may be subject to government security investigation and must meet eligibility requirements for access to classified information.

Nice To Haves

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
Knowledge of NASA FIT ServiceNow environment or similar enterprise deployments.

Responsibilities

Administer and configure the NASA FIT ServiceNow environment, including modules such as Incident, Change, Problem, Request, CMDB, and custom applications.
Design and develop new ServiceNow applications, forms, workflows, integrations, and automation scripts.
Support and enhance existing ServiceNow tools used by FOD and FIT teams (e.g., FIT SERVICENOW, ServiceNow FOD HITL Personnel Request).
Collaborate with NASA stakeholders, developers, systems engineers, and process owners to translate operational requirements into technical solutions.
Ensure security compliance (PIV/Smartcard, NCAD, SAML/Kerberos integration).
Perform routine maintenance, system upgrades, plugin activation, and instance health monitoring.
Troubleshoot and resolve platform issues and provide end‑user support.
Maintain documentation, test plans, configuration records, and change control submissions.