ServiceNow Developer

Kwik Trip•La Crosse, WI

1d•Onsite

About The Position

As a ServiceNow Developer at Kwik Trip, you will design, configure, extend, and maintain ServiceNow solutions that support our enterprise platform. You will join a team of ServiceNow developers supporting an existing production instance with CSM, ITSM, HRSD, SecOps, and FSM. This role emphasizes CMDB and the Common Service Data Model (CSDM)—translating business and technical requirements into clean data models, relationships, and service definitions—while delivering reliable experiences across customer service, HR, IT, and field operations.

Requirements

4+ years of professional experience in ServiceNow hands-on development
Hands-on experience with CMDB and CSDM framework
Hands-on experience with HRSD module
Hands-on experience with Service Portal / Employee Center/Knowledge management
Exposure to ITSM or CSM modules
Solid analytical skills, clear communication, and the ability to prioritize work in a fast-paced operational environment
Ability to work onsite and collaborate effectively with a multi-developer remote team

Nice To Haves

Experience with SecOps workflows and security operations use cases on the Now Platform
Exposure to Now Assist (or other AI/ML-assisted ServiceNow capabilities)
Experience with Field Service Management(FSM) module
Familiarity with ITIL practices and how they map to ServiceNow processes
Experience with DevOps pipelines, and Git-based source control practices for ServiceNow
ServiceNow certifications (for example, CSA, CAD, or implementation specialist credentials aligned to ITSM/CSM/HRSD/CMDB)

Responsibilities

Configure and develop in ServiceNow using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities as needed
Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability
Build and support ITSM, CSM, and HRSD capabilities (incidents, cases, requests, knowledge, HR workflows, and related experiences) in partnership with product owners and operations teams
Troubleshoot defects, performance issues, and integration failures; implement durable fixes and preventive controls
Participate in releases, testing, and deployment activities; support validation in sub-production and production
Create and maintain technical documentation and solution diagrams for supported capabilities
Collaborate on the technical roadmap for the ServiceNow platform, including standards for development, governance, and operational readiness
Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene