ServiceNow Administrator

PeopleTec, Inc.•Huntsville, AL

2d•Onsite

About The Position

PeopleTec is currently seeking a ServiceNow Administrator to support our Huntsville, AL location. PeopleTec is hiring a ServiceNow Administrator to manage our ServiceNow SaaS instance — configuration, access, integrations, and accreditation posture. This role makes sure the third-party development partner has a properly configured and accredited platform to build into, and that the instance stays healthy as the catalog and integrations grow. You are the technical authority on what gets into the instance and how it stays compliant.

Requirements

4+ years in ServiceNow administration.
Hands-on experience configuring a ServiceNow instance, managing update sets, and promoting changes across environments.
Experience configuring role-based access and integrating ServiceNow with enterprise identity services.
Experience integrating ServiceNow with external systems via REST/SOAP, MID Server, or IntegrationHub.
Working knowledge of FedRAMP and RMF controls applied to SaaS platforms under a shared-responsibility model.
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire (or the able to obtain), and the ability to maintain this level of clearance during their employment.

Nice To Haves

Active U.S. DoD SECRET clearance or higher.
ServiceNow Certified System Administrator (CSA); CIS-ITSM, CIS-CMDB, or CIS-Discovery a plus.
Experience supporting an ATO for a ServiceNow SaaS instance in a DoD or federal environment.
Experience governing third-party ServiceNow developers or system integrators.
Experience managing ServiceNow upgrade cycles.
DoD 8570 / 8140 IAT II or higher (Security+ or equivalent).

Responsibilities

Manage instance configuration across dev, test, and production environments (update sets, plugins, system properties, environment promotion).
Configure role-based access aligned to enterprise identity services (Okta, Azure AD, PIV/CAC).
Implement and document the FedRAMP-moderate and RMF controls that are customer responsibility under ServiceNow's SaaS shared-responsibility model.
Support ATO efforts through secure configuration, documentation, and control validation.
Govern changes from the third-party developer: review update sets, approve promotions, and enforce instance hygiene.
Configure and maintain integrations with external systems and data sources (REST/SOAP, MID Server, IntegrationHub).
Manage ServiceNow release upgrades: regression test customizations and integrations, validate, and accept the upgrade within the vendor's window.
Monitor instance health and capacity within the SaaS model.