ServiceNow Administrator

Systems Engineering Solutions Corporation•Alexandria, VA

About The Position

This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs. The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Requirements

5 years of experience
Bachelor’s degree in IT, Computer Science, or related discipline
Public trust security clearance
Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
Results oriented: Able to drive things forward regardless of personal interest in the task.

Nice To Haves

ServiceNow Certified Implementation Specialist – ITSM
ServiceNow Certified Application Developer

Responsibilities

Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services.
Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed.
Creating and maintaining service catalog items and workflows.
Designing and implementing automated workflows to streamline processes.
Integrating ServiceNow with other systems and tools.
Creating and maintaining reports and dashboards for various stakeholders.
Providing training and support to end-users and other administrators.
Identifying opportunities for process improvements and implementing best practices.
Creating and maintaining system design and operations documentation.
Advising on the impact of any proposed changes to the ServiceNow environment.
Providing ServiceNow administration, sustainment, and subject matter expert support.