Service Warehouse & Distribution Associate

Harbinger Motors•Garden Grove, CA

3d•Onsite

About The Position

Harbinger is seeking a detail-oriented and analytical Customer Parts Order Specialist to support its service team in Cypress, California. The role processes internal and external customer orders and fulfills materials needed to service inbound Harbinger vehicles. Working with the Warehouse Supervisor and Service team, the associate ensures required parts are available before customers arrive and picks, packs, and ships material orders from the Cypress warehouse to Harbinger service providers. The position handles warehouse stock, inventory controls, parts procurement processes, shipping, and records. It also supports service technicians by resolving parts delivery issues, maintaining appropriate inventory, and returning unused, damaged, or warranty materials as required. The role primarily works indoors, with occasional exposure to varying weather conditions and possible extended hours. Regular physical activity includes standing, bending, pushing, pulling, and lifting; equipment operation ranges from office and small equipment to vehicles and, occasionally, heavy equipment.

Requirements

High school diploma or GED.
Three to five years of previous dealership or similar experience preferred.
Proficiency with MS Office and advanced computer skills.
Excellent verbal, written, interpersonal, technical, and presentation skills.
Strong project management experience.
Ability to think critically and solve problems in a fast-paced, entrepreneurial environment.
Ability to respond promptly to difficult questions with confidence.
Strong negotiation or organizational skills to protect the interests of all parties.
Reliable follow-through and communication; the posting emphasizes doing what you say and saying what you do.
Ability to seek to understand, communicate directly with conviction, and seek to understand again.
Ability to interpret customer needs and adapt plans as necessary.
Self-motivated and able to stay on task.
Versatile, flexible, and willing to work amid changing priorities.
Creative, innovative team player.
Strong attention to detail, listening, interpersonal, organizational, problem-solving, and analytical skills.
Ability to meet physical demands including standing, bending, pushing, pulling, lifting, and maintaining hand-eye coordination.
Ability to operate office equipment, small equipment, power tools, and vehicles frequently, and heavy equipment occasionally.

Nice To Haves

Bachelor’s degree, preferably in Automotive or Business.
Previous dealership or similar experience (three to five years preferred).

Responsibilities

Apply knowledge of parts order processes, Bill of Materials (BOM) structure, and parts procurement workflows.
Receive and process service warehouse stock, including unloading, labeling, storing, picking, and shipping products.
Establish and maintain a Kanban system for commonly used parts in the service bay area.
Perform inventory controls in accordance with supervisor direction and organizational standards.
Maintain a clean, safe, and optimized work area and warehouse space.
Operate and maintain warehouse vehicles and equipment as required.
Arrange for damaged materials and vendor warranty materials to be returned to the appropriate department or supplier for reimbursement or replacement.
Maintain transaction records in accordance with company policies and ensure parts and pricing used in customer vehicle service are accurate.
Coordinate with other departments to resolve parts delivery issues promptly and support maximum utilization of service technicians.
Lift and move materials and heavy items or packages as required.
Use an electronic parts catalog and computer systems for customer communications, orders, inventory, and shipping.
Requisition and store service parts, materials, and supplies to maintain appropriate inventory levels.
Count and verify materials for each order for accuracy and to ensure materials are damage-free.
Review parts orders after service appointments and return unused parts to inventory or suppliers as required.
Select suitable domestic and international carriers and complete shipping documentation for materials returned to suppliers.
Send supplier shipping confirmations and tracking information.
Stage completed packages in the appropriate carrier shipping location.
Keep the work area clean and free of obstructions.
Perform other duties as required and demonstrate urgency and commitment to achieving goals.