Service Technician - Oro Valley Bicycle SUNRISE - Tucson, AZ
About The Position
A Service Technician is the front line and point person for Specialized’s brand and riders. The role uses technical expertise to support successful, profitable retail and create outstanding in-store brand experiences. Service Technicians work directly with riders in person and remotely to identify and locate the goods, services, and experiences that meet their needs, and collaborate hands-on with store staff and local riders as a host, mentor, brand advocate, and technical service expert. The position provides exceptional rider service, enhances rider satisfaction, and contributes to sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and ability to interact effectively with riders and team members.
- Availability to work as business needs dictate, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, tune-ups, and à la carte services.
- Provide authoritative technical guidance about Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering excellent customer service.
- Accept service work accurately, complete service work orders, schedule an appropriate number of repairs, and set and exceed rider expectations.
- Advise customers on product and service selection without bias.
- Maintain expertise in department merchandise and stay current on new product lines.
- Assist with bike sales through technical consulting and support other bike-floor duties as needed.
- Deliver high-quality rider service that supports ongoing service and rider satisfaction.
- Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain dependable attendance and punctuality.
Benefits
- Competitive health care, with Medical PPO or HDHP options
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all products
- Deep partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits where applicable in the state
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
