Service Technician - Oro Valley Bicycle SUNRISE - Tucson, AZ
About The Position
A Service Technician is the front line and point person for Specialized’s brand to riders, using technical expertise to create outstanding in-store experiences and support successful, profitable retail. The role works directly with riders, both in person and remotely, to identify and locate the goods, services, and experiences they need, providing quick and frictionless solutions that help them ride longer and better. Service Technicians collaborate hands-on with store staff and local riders as hosts, mentors, brand advocates, and technical service experts. They provide exceptional rider service, enhance rider satisfaction, and help meet sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and ability to interact effectively with riders and team members.
- Ability to work as business needs dictate, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, tune-ups, or à la carte services.
- Provide authoritative technical expertise about Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering outstanding customer service.
- Properly intake service work, set and exceed rider expectations, complete service work orders accurately, and schedule an appropriate number of repairs.
- Advise and assist customers with product and service selections without bias.
- Maintain expertise in department merchandise and provide accurate, current information as new product lines are introduced.
- Assist with bike sales through technical consultation and perform other bike-floor duties as needed.
- Deliver high-quality rider service that supports ongoing service and rider satisfaction.
- Maintain store cleanliness from opening through closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive health care (Medical PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits if applicable in state
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
