Service Technician - Oro Valley Bicycle INA - Tucson, AZ
About The Position
A Service Technician is the front line and point person for Specialized’s brand to riders. The role uses technical expertise to create outstanding in-store brand experiences and support successful, profitable retail. Service Technicians work directly with riders, both in person and remotely, to identify and locate the goods, services, and experiences needed to keep them riding longer and better. They collaborate hands-on with staff and local riders as a host, mentor, brand advocate, and technical service expert. The position provides exceptional rider service, enhances rider satisfaction, and helps meet sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop or bike mechanic experience.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, tune-ups, or à la carte services.
- Provide authoritative technical expertise about Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering outstanding customer service.
- Accept service work, set and exceed rider expectations, complete service work orders accurately, and schedule an appropriate number of repairs.
- Advise and assist customers with product and service selections without bias.
- Maintain knowledge of departmental merchandise and new product lines to provide accurate information.
- Assist with bike sales through technical consulting and support other bike-floor duties as needed.
- Deliver high-quality rider service that supports continued service and rider satisfaction.
- Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain dependable attendance and punctuality.
Benefits
- Competitive health care, with Medical PPO or HDHP options.
- Dental coverage.
- Vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Deep partner retail discounts.
- Fitness and events reimbursement.
- Employee Assistance Program.
- Commuter benefits where applicable in the state.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
