Service Technician - Oro Valley Bicycle INA - Tucson, AZ

Specialized•Tucson, AZ

5d•Onsite

About The Position

A Service Technician is the front line and point person for Specialized’s brand, providing technical expertise and outstanding in-store experiences to riders. The role works directly with riders, both in person and remotely, to identify and locate the goods, services, and experiences they need, helping them keep riding longer and better. Service Technicians collaborate hands-on with staff and local riders as hosts, mentors, brand advocates, and technical service experts. The position provides exceptional rider service, enhances satisfaction, and helps meet sales and profitability goals. The Service Technician connects with riders, listens to their needs, and recommends options from the service menu, tune-ups, or à la carte services. The role also handles service intake and work orders, sets expectations and repair schedules, assists with product selection and bicycle sales, and maintains knowledge of merchandise and new product lines. Technicians contribute to store cleanliness and use Lightspeed point-of-sale systems and operational websites.

Requirements

Passion for cycling and the Specialized brand.
Excellent communication skills and ability to interact effectively with riders and team members.
Ability to work as business needs dictate, including weekends.
Ability to stand for extended periods and occasionally walk, kneel, or reach.
Ability to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

Bike shop or bicycle mechanic experience is preferred.

Responsibilities

Connect with riders, ask qualifying questions, listen to their needs, and recommend suitable service options, tune-ups, or à la carte services.
Provide authoritative technical guidance about Specialized bicycles and assist customers enthusiastically and courteously.
Properly intake service work, complete service work orders, schedule an appropriate number of repairs, and set and exceed rider expectations.
Advise and assist customers with product and service selections without bias.
Maintain expertise in department merchandise and stay current as new product lines are introduced.
Provide technical consulting for bicycle sales and help with other bicycle-floor duties as needed.
Deliver high-quality rider service that supports ongoing service and rider satisfaction.
Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
Use Lightspeed point-of-sale systems and store operational websites.
Maintain dependable attendance and punctuality.