Service Technician I, II, or III - Winston Salem, NC

Duke Energy•Winston-Salem, NC

4d•Onsite

About The Position

This position is responsible for the safe, efficient, and cost-effective installation and maintenance of natural gas facilities and appurtenances on transmission and distribution systems, in accordance with 49 CFR Part 192, Piedmont Natural Gas policies and procedures, and local and state regulations. The posting covers Service Technician I, II, and III. Service Technician I is the entry level of the progression and must complete skills-development assignments, required training, testing and certifications, Operator Qualifications, and demonstrate proficiency in regulated and non-regulated service work. Employees in this classification are required to advance to Service Technician II. Work includes serving customers at their premises, installing and maintaining meters and related equipment, handling customer requests and complaints, responding to emergencies, and performing appliance and piping services. The role uses tools, technology devices, maps, GPS, and a company vehicle. The position is highly mobile, with work at various facilities or field locations. The selected candidate must live no more than 30 minutes from the Winston Salem Operations Center. Employees must also live within a reasonable commute of the reporting location, no greater than 50 miles one way. Weekend and evening work may be required. The position is subject to overtime, rotating shifts, call-outs, and emergency response. Travel is 5–15%. The role has a 275-pound weight restriction as an essential job function, and requires working outdoors in adverse weather and performing physically demanding field work.

Requirements

High school diploma or GED.
Service Technician I: experience using construction tools, applying basic mechanical concepts and mechanical aptitude, and using personal computers in a Windows environment.
Service Technician I: valid driver’s license; depending on local fleet availability, ability to obtain a CDL medical card within six months of entering the position.
Service Technician II: experience as a Service Technician I at Step 4.
Service Technician II: experience using construction tools, applying basic mechanical concepts and mechanical aptitude, using personal computers in a Windows environment, and working independently to serve customers.
Service Technician II: valid driver’s license and CDL medical card.
Service Technician III: experience as a Service Technician II at Step 3.
Service Technician III: experience using construction tools, applying basic mechanical concepts and mechanical aptitude, using personal computers in a Windows environment, and working independently to serve customers.
Service Technician III: valid driver’s license and CDL medical card.
Must live no more than 30 minutes from the Winston Salem Operations Center and within a reasonable commute of the reporting location, no greater than 50 miles one way.
Must be able to work outdoors in adverse weather and perform the physical activities described in the posting, including lifting up to 75 pounds.
Must meet the 275-pound weight restriction for safe use of weight-rated equipment.
Must be able to use breathing apparatus when responding to gas leaks.
Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Must possess all basic/required qualifications for the selected level.

Nice To Haves

Safety awareness and leadership.
Effective verbal and written communication, interpersonal skills, and customer orientation.
Experience independently serving customers in a related environment.
Two years of technical school education or equivalent job-related knowledge.
Previous plumbing, electrical, heating, or HVAC installation and maintenance experience, up to and including a license.
Working knowledge of gas appliances.
Experience troubleshooting, problem-solving, and diagnosing mechanical and/or electrical equipment.
Two to three years of natural gas industry experience.

Responsibilities

Complete assigned skills-development work, including training, testing, certifications, Operator Qualifications, and demonstrations of job proficiency.
Perform regulated and non-regulated service work safely and independently as qualified.
Work at customers’ premises and interact professionally and courteously; answer inquiries about company policies and explain work performed.
Use computer and smartphone technology to complete work assignments and accurately record required information.
Use maps and GPS to locate assignments and drive a company vehicle.
Identify, obtain, and deliver materials needed for assignments.
Inspect and protect above-ground appurtenances from atmospheric corrosion, including painting them.
Read meters; install and program encoder receiver transmitters (ERTs); and hang door tags.
Handle tenant changes, including soft close; turn off or remove meters for non-payment; and identify unauthorized gas use and remove meters as required.
Install residential and small commercial meters up to Group III and turn on customer meters, including dial testing, lighting pilots, and testing appliances and equipment.
Act as a first responder on emergency orders.
Repair cut service lines consisting of 3/4-inch and 5/8-inch plastic pipe.
Investigate third-party damage and complete required documentation.
Investigate carbon monoxide and gas-leak complaints, grade leaks, and check for odorant using a sniff test.
Investigate high-bill complaints.
Provide and perform non-jurisdictional services.
Disconnect and reconnect appliances; install, troubleshoot, and repair appliances and piping; and perform home warranty repairs.
Prepare and complete estimates.
Perform other duties as assigned.
Maintain a CDL medical card consistently after obtaining it, when required by local fleet availability.
Be available for weekend and evening work, overtime, rotating shifts, call-outs, and emergency response.