Service Technician I, II, or III - Winston Salem, NC

Duke Energy Corporation•Winston-Salem, NC

5d•Onsite

About The Position

This position is responsible for the safe, efficient, and cost-effective installation and maintenance of natural gas facilities and appurtenances on transmission and distribution natural gas systems, in accordance with 49 CFR Part 192, Piedmont Natural Gas policies and procedures, and applicable local and state regulations. The posting covers Service Technician I, II, or III in the Service Technician progression. Technicians learn, assist with, and independently perform regulated and non-regulated service work. Service Technician I employees complete skills-development assignments, training, testing, certifications, and Operator Qualifications to prepare for advancement to Service Technician II. The role involves customer-premises work and customer interaction, use of company vehicles and technology, and field duties at various facilities or locations. The selected candidate must live no more than 30 minutes from the Winston Salem Operations Center. The work may require outdoor activity in adverse weather, evening and weekend work, overtime, rotating shifts, call-outs, and emergency response. Employees in this classification are required to advance to Service Technician II.

Requirements

High school diploma or GED.
Experience using construction tools.
Experience applying basic mechanical concepts and demonstrating mechanical aptitude.
Experience using personal computers in a Windows environment.
Service Technician II applicants must have experience as a Service Technician I at Step 4.
Service Technician III applicants must have experience as a Service Technician II at Step 3.
Service Technician II and III applicants must have experience working independently to serve customers.
Possess and maintain a valid driver's license.
Service Technician I must be able to obtain a CDL medical card within 6 months of entering the position, where local fleet availability requires it; Service Technician II and III must possess and maintain a CDL medical card.
Live no more than 30 minutes from the Winston Salem Operations Center.
Be able to meet the position's 275-pound weight restriction.
Be available for weekend and evening work as required, overtime, rotating shifts, call-outs, and emergency response.
Meet any local Operations Center qualifications required for advancement to Service Technician II.
Work outdoors in adverse weather and perform frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, and climbing.
Lift up to 75 pounds and work on uneven terrain, often with heavy vegetation.
Have manual dexterity, keen eyesight, good hearing, and a good sense of smell.
Be able to use breathing apparatus when responding to gas leaks.

Nice To Haves

Safety awareness and leadership.
Effective verbal and written communication, interpersonal skills, and customer orientation.
Experience working independently to serve customers in a related environment.
Two years of technical school education or equivalent job-related knowledge.
Previous work in plumbing, electrical, heating, or HVAC installation and maintenance, up to and including a license.
Working knowledge of gas appliances.
Experience troubleshooting, problem-solving, and diagnosing mechanical and/or electrical equipment.
2–3 years of natural gas industry experience.

Responsibilities

Complete required skills-development assignments, training, testing, certifications, and Operator Qualifications for the applicable progression level.
Perform regulated and non-regulated service work safely and independently as qualified.
Work on customer premises and communicate professionally and courteously with customers, answer inquiries about company policies and procedures, and explain work performed.
Use computers, smartphones, maps, and GPS to complete assignments, locate work, and record required information accurately.
Drive a company vehicle and maintain required driver credentials, including a CDL medical card where applicable.
Identify, obtain, and deliver materials needed for work assignments.
Inspect and protect above-ground appurtenances from atmospheric corrosion, including painting them.
Read meters; install and program encoder receiver transmitters; and hang door tags.
Perform tenant changes, including soft close; turn off or remove meters for non-payment; and identify unauthorized gas use and remove meters as required.
Install residential and small commercial meters up to Group III.
Turn on customer meters, perform dial tests, light pilots, and test appliances and equipment, including equipment in crawl spaces and attics.
Respond as a first responder to emergency orders.
Repair cut service lines consisting of 3/4-inch and 5/8-inch plastic pipe.
Investigate third-party damage and complete required documentation.
Investigate carbon monoxide and gas leak complaints, grade leaks, and check for odorant using a sniff test.
Investigate high-bill complaints and provide non-jurisdictional services.
Disconnect and reconnect appliances; install, troubleshoot, and repair appliances and piping; and perform home warranty repairs.
Prepare and complete estimates.
Perform other duties as assigned.