Service Technician - Residential

Improveit Home Remodeling•Louisville, KY

10d

About The Position

ImproveIt Home Remodeling is seeking a motivated, skilled tradesperson to join its 5-Star Service Team. The Service Technician works in the field, interacting directly with customers while performing warranty services and occasionally taking measurements for new installations. The role focuses on delivering a 5-star customer experience and requires punctuality, organization, and the ability to complete an average of two to four appointments per day. ImproveIt Home Remodeling is a family-owned residential remodeling company with more than 37 years in operation. The company describes its service-centric approach and customer satisfaction as key contributors to its success.

Requirements

General knowledge of residential construction and basic home improvement and maintenance.
Ability to take accurate measurements and translate them into a variety of applications.
Strong verbal communication skills and English literacy.
Ability to work flexible shifts and adapt to changing workloads.
Familiarity with iPads, mobile smartphones, and business or technology applications.
Excellent customer service skills, with a focus on quality and results.
Ability to maintain a preset schedule of job assignments and arrive on time to each appointment.
Well-organized, self-starting, efficient, and productive; able to work well with a team.
Valid driver's license.
At least 5 years of residential remodeling construction experience, including light plumbing, electrical work, and items associated with bathrooms.
At least 3 years of exterior residential home improvement experience, particularly with window replacements and bathroom remodeling.

Responsibilities

Perform field warranty services for residential remodeling customers.
Occasionally take measurements for new installations and translate them into a variety of applications.
Complete an average of two to four appointments per day while maintaining the preset schedule of job assignments.
Arrive on time for appointments and interact directly with customers.
Deliver quality results and a 5-star customer experience.