Residential Service Technician

Overhead Door • Forest Park, OH

13d • Onsite

About The Position

The Residential Service Technician diagnoses, repairs, and maintains residential garage doors and opener systems. The technician represents the company during service visits and is responsible for completing safe, efficient, high-quality work that meets or exceeds customer expectations.

The role requires working at residential customer locations, indoors and outdoors, in varying weather. Technicians drive to multiple job sites throughout the day and perform physical tasks including lifting and carrying equipment weighing up to 75 pounds, climbing ladders, working overhead, and working in confined or awkward spaces. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. Required personal protective equipment includes safety glasses, a hard hat, and gloves as applicable.

The listed duties are essential job functions subject to reasonable accommodation. Employees may also be asked to perform other job-related instructions from their supervisor. The position is at-will and does not create an employment contract.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds and perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Safely and efficiently operate hand and power tools and maintain a clean, organized work area.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other assignments or tasks as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED