Service Technician

Panther Residential Management LLC•Charleston, SC

13d•$23 - $25•Onsite

About The Position

The Service Technician maintains the physical condition, safety, and appearance of the community. The role performs routine maintenance, repairs, preventative maintenance, and apartment turns while providing excellent customer service to residents and supporting property operations. The technician helps ensure apartment homes, buildings, amenities, and grounds meet Panther Residential Management standards and applicable safety requirements. The position includes completing service requests; diagnosing and repairing plumbing, electrical, HVAC, appliance, carpentry, drywall, painting, and general building maintenance issues; and performing preventative maintenance. It also involves preparing vacant apartments for new residents, coordinating with vendors and contractors when needed, maintaining community grounds and common areas, and following safety and compliance requirements. The Service Technician provides courteous service to residents and others, documents work orders, maintains organized tools and supplies, and notifies management of supply needs, equipment concerns, and significant maintenance issues. The position regularly involves indoor and outdoor work throughout the community, including occupied and vacant apartments, maintenance areas, mechanical rooms, rooftops, and amenity spaces. Exposure may include varying weather, noise, dust, chemicals, and mechanical equipment.

Requirements

High school diploma or equivalent required.
Working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, and general maintenance practices.
Ability to safely operate maintenance tools and equipment.
Ability to diagnose problems and perform repairs efficiently.
Strong customer service and communication skills.
Ability to prioritize multiple tasks and work independently.
Basic computer skills and ability to use property management and work order systems.
Maintain any licenses or certifications required by state or local jurisdiction.
Valid driver's license and reliable transportation may be required.
Ability to participate in an on-call rotation, including evenings, weekends, and holidays.
Occasional travel to other company properties may be required.
Frequently stand, walk, bend, kneel, crouch, climb, and reach; regularly use hands and arms to handle tools, equipment, and materials.
Frequently lift and carry items weighing up to 25 pounds and occasionally up to 50 pounds.
Work at varying heights using ladders and other maintenance equipment and respond to emergency maintenance situations when necessary.

Nice To Haves

Technical training, trade school education, or maintenance certifications.
Previous apartment maintenance, facilities maintenance, building maintenance, or related experience.
EPA Type I and II or Universal Certification, preferred or required based on property needs.
Equivalent combinations of education and experience may be considered.

Responsibilities

Complete service requests in a timely and professional manner.
Diagnose and repair plumbing, electrical, HVAC, appliance, carpentry, drywall, painting, and general building maintenance issues.
Perform preventative maintenance on equipment, buildings, and community systems.
Troubleshoot maintenance concerns and determine appropriate corrective action.
Complete work safely and in compliance with company policies and applicable codes.
Prepare vacant apartments for new residents through inspections, repairs, cleaning coordination, and final quality checks.
Complete punch-list items and ensure apartments meet company standards before move-in.
Coordinate with vendors and contractors as needed to support apartment turns.
Help maintain grounds, common areas, breezeways, amenities, and parking areas.
Perform property upkeep such as pressure washing, trash removal, painting, and minor landscaping support.
Identify and report conditions that may affect safety, curb appeal, or resident satisfaction.
Follow company safety policies and procedures and participate in required safety meetings and training.
Immediately report accidents, injuries, property damage, and unsafe conditions.
Maintain compliance with OSHA requirements and other applicable regulations.
Provide courteous, professional service to residents, team members, vendors, and guests.
Communicate effectively about service requests and maintenance concerns, responding urgently while maintaining a positive resident experience.
Represent Panther Residential Management professionally.
Accurately document completed work orders and maintenance activities.
Maintain organized inventory, tools, and maintenance supplies.
Notify management of supply needs, equipment concerns, or significant maintenance issues.