Service Technician - Sr Service Technician

Atmos Energy•Danville, KY

About The Position

The Service Technician performs prescribed service work, responds to customer service requests, and supports safe and reliable natural gas operations. The role includes customer communication, service connections and disconnections as operator qualifications are attained, equipment installation and operation, emergency support, and accurate recordkeeping. Work may take place at customer premises and outdoors in varied conditions, and may involve call-outs or assignments outside the regular work area.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with Company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training (OJT) specific to the Service Learning Path; maintain position OQs and other required qualifications, classroom training, or certifications.
Ability to use the Company's internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to provide or obtain explanations and information on basic factual matters.
Ability to meet the stated physical demands, including lifting and carrying 45 pounds from the ground to 42 inches and 53 pounds from the ground to 52 inches; generating 95-foot pounds of force at a contact point of 32 inches; bending, stooping, squatting, kneeling, crouching, and walking 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work in conditions that may include customer premises, all types of outdoor weather, climate and temperature extremes, high noise levels, rough terrain, ladders, roofs, attics, under houses, and confined spaces.
Required pre- and post-employment screenings for this safety-sensitive position, including drug testing as outlined by DOT and PHMSA and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator qualified.
Inform customers of needed repairs, answer basic questions, and confirm they understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet Company and regulatory requirements.
Read meters and record usage for billing as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned Company vehicles and equipment.
Adhere to Company values, strategies, policies, and procedures; complete required safety training and contribute to a safe working environment.