Service Technician 1 - Sr Service Technician

Atmos Energy•Corsicana, TX

About The Position

The Service Technician performs basic work according to prescribed procedures and responds to customer service requests, including service connections and disconnections as operator qualifications allow. The technician informs customers about needed repairs, answers basic questions, and confirms that customers understand and are satisfied with completed work. Duties may include disconnecting service, assisting with collection efforts on delinquent accounts, installing and operating Wireless Meter Reading (WMR) equipment, and reading meters for billing. The role assists with natural gas and other emergency response activities and maintains accurate records and reports to meet company and regulatory requirements. It also includes identifying and reporting safety and encroachment issues, safely operating and inspecting assigned company vehicles and equipment, and completing required safety training and operator qualifications. Work may involve customer premises, outdoor conditions in all types of weather, varied terrain, confined spaces, and occasional work on ladders, roofs, attics, or beneath houses. The position may require stand-by duty, shifts, weekends, holidays, emergency call-outs, extended hours, travel beyond the regular work area, or a residence requirement to meet call-out response times.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Ability to complete assigned classes, Operator Qualifications (OQ), and OJT specific to the Service Learning Path, and maintain required qualifications, training, and certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work outdoors in all types of weather and tolerate extremes of climate and temperature, high noise levels, rough terrain, occasional ladder, roof, attic, and under-house work, and confined spaces.
Ability to enter customer premises and work individually and/or as part of a team.
Meet pre- and post-employment screening requirements for this safety-sensitive position, including applicable DOT and PHMSA drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure they understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with response activities for natural gas and other emergencies.
Complete and maintain accurate records and reports to comply with company and regulatory requirements.
Read meters and record usage for billing as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Complete assigned classes, Operator Qualifications (OQ), on-the-job training (OJT), and required safety training; maintain required qualifications and certifications.
Support and adhere to company values, strategies, policies, procedures, and Code of Conduct.