Service Technician 1 to Sr Service Technician

Atmos Energy•Thibodaux, LA

About The Position

The Service Technician performs basic service work using prescribed procedures and responds to customer service requests, including connections and disconnections as operator-qualified. The technician explains needed repairs, answers basic questions, and ensures customers understand and are satisfied with completed work. Duties may also include disconnecting service, collection efforts on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergencies, maintaining accurate records, and reading meters for billing. The role may involve standby duty, shifts, holidays, weekends, emergency callouts, occasional extended hours, and reporting outside the regular work area. The technician identifies and reports safety and encroachment issues, operates and inspects assigned company vehicles and equipment safely, and follows company values, policies, procedures, and safety requirements. Work includes entering customer premises and working outdoors in varied weather and terrain, with occasional work on ladders, roofs, in attics, under houses, and in confined spaces. A residence requirement may apply because of callout response times. This is a safety-sensitive position requiring pre- and post-employment screenings, including drug testing under applicable DOT and PHMSA requirements and motor vehicle record checks. Atmos Energy Corporation is an Equal Opportunity Employer.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required qualifications, training, and certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, or retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations or information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work outdoors in varied weather and temperatures, high noise levels, rough terrain, and occasionally on ladders, roofs, in attics, under houses, and in confined spaces.
Complete required pre- and post-employment screenings, including applicable drug testing and motor vehicle record checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts when required.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Perform standby duty, shifts, holidays, weekends, emergency callouts, and occasional extended hours when required.
Report outside the regular work area when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, and Code of Conduct; complete required safety training and help maintain a safe working environment.