Sr. Service Technician

Trane Italia • Bellevue, WA

1d

About The Position

The Sr. Service Technician is the primary service and maintenance contact for Trane Technologies customers in a defined market, serving commercial facilities such as healthcare, process manufacturing, education, and office complexes. The role commissions, troubleshoots, repairs, and starts up commercial HVAC systems, applying knowledge of air-conditioning theory, pipe fitting, and mechanical layouts. The position works with internal and external partners on new facility setups and existing facility retrofits, with access to manufacturer technical support, training on new technology, and career growth opportunities.

The technician performs end-to-end testing, programming downloads, startup, commissioning, and service on assigned projects. The role is customer-facing and includes coordinating with team leaders or project managers and customers to understand requirements, anticipate issues, gather materials, and synchronize on-site work. Technicians use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair equipment. The position also involves enforcing safety standards, maintaining accountability for company assets, mentoring team members, and working overtime, weekends, and occasional overnight stays as business needs require.

The role prioritizes customer engagement; when not interacting directly with customers, the technician collaborates with colleagues in the office. This is a safety-sensitive role that may require additional drug screening. Compensation is hourly at $69.47; incentive and sales commission are not offered.

Requirements

• High school diploma or equivalent, or certificate of completion from an accredited technical school.
• Typically at least 10 years of HVAC experience.
• Operating knowledge of Microsoft Office software and working proficiency with a handheld computer, such as a smartphone or iPad.
• Valid driver’s license held for at least 12 months, with no major or frequent traffic violations, including specified violations, multiple smaller infractions, or preventable collisions in the previous three years.
• L&I Electrical 06a license.

Nice To Haves

• Technical school or formal training.
• EPA certification, such as HVAC Journeyman, Boiler Operator, or Gas Installer.

Responsibilities

• Perform end-to-end testing, download programming, start up, commission, and service assigned projects.
• Serve as the direct customer contact and service equipment at customer locations, identifying, examining, diagnosing, and repairing equipment and systems to ensure customer satisfaction.
• Coordinate with the team leader or project manager and customers to understand on-site installation and repair requirements, forecast issues, gather materials, and synchronize work.
• Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units.
• Enforce safety standards and maintain security and accountability of company-issued and procured assets by recording use, wear, and condition.
• Mentor team members and demonstrate teamwork and dedication to customers.
• Maintain flexibility to work overtime and weekends as business requires, including occasional overnight stays.
• Prioritize customer engagement and collaborate with office colleagues when not directly interacting with customers.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED