Service Technician - Sr Service Technician

Atmos Energy • Danville, CA

1d

About The Position

The Service Technician performs prescribed service work and responds to customer requests, including service connections and disconnections as operator qualified. The role explains needed repairs, answers basic customer questions, and ensures customers understand and are satisfied with completed work. Duties may also include disconnecting service for delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergency response, maintaining accurate records, and reading meters for billing.

The position supports safe operations, identifies and reports safety and encroachment issues, and is responsible for the safe operation and inspection of assigned company vehicles and equipment. It requires entry to customer premises and work outdoors in varied weather and terrain, with occasional work in elevated, confined, or under-house spaces. Standby duty, shifts, holidays, weekends, emergency call-outs, and occasional extended hours may be required. The role may also require residence within a specified response area due to call-out expectations.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Valid driver's license in accordance with company standards.
• Complete assigned classes, Operator Qualifications (OQ), and on-the-job training (OJT) specific to the Service Learning Path; maintain position and other required OQs, classroom training, and certifications.
• Ability to use company internet/intranet resources for data entry, reference, and retrieval tasks.
• Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
• Ability to lift and carry 45 pounds from ground level to 42 inches and lift 53 pounds from ground level to 52 inches.
• Ability to generate 95 foot-pounds of force at a contact point 32 inches high.
• Ability to bend, stoop, squat, kneel, or crouch and walk 500 feet.
• Acute sight and hearing, corrected or uncorrected, and a strong sense of smell.
• Ability to work in a safety-sensitive role subject to pre- and post-employment screenings, including DOT/PHMSA drug testing and motor vehicle record checks.

Responsibilities

• Perform basic work using clearly prescribed procedures.
• Respond to customer service requests, including connections and disconnections as operator qualified.
• Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
• Disconnect service as necessary and perform collection efforts on delinquent accounts.
• Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
• Assist with activities to ensure responsiveness to natural gas and other emergencies.
• Complete and maintain accurate records and reports to meet company and regulatory requirements.
• Read meters and record usage for billing as needed.
• Identify, address, and report safety and encroachment issues through resolution and completion.
• Safely operate and inspect assigned company vehicles and equipment.
• Adhere to company values, strategies, policies, procedures, the Safety Manual, and the Code of Conduct; complete required safety training.
• Hold standby duty and work shifts, holidays, weekends, emergency call-outs, and occasional extended hours as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED