Service Technician 1 - Sr Service Technician

Atmos Energy•Garland, TX

13h

About The Position

The Service Technician performs basic work under clearly prescribed procedures and responds to customer requests for service, including connections and disconnections as operator-qualified. The technician explains needed repairs, answers basic questions, and ensures customers understand and are satisfied with completed work. Duties may include disconnecting service, making collection efforts on delinquent accounts, installing and operating Wireless Meter Reading (WMR) equipment, assisting with natural gas and other emergencies, maintaining accurate records and reports, and reading meters for billing. The position may involve standby duty, shifts, holidays, weekends, emergency callouts, occasional extended hours, and work outside the regular work area. The technician identifies and reports safety and encroachment issues, operates and inspects assigned company vehicles and equipment safely, follows company values and procedures, and completes required safety training. Work includes entering customer premises and may involve outdoor work in varied weather, rough terrain, high noise, ladders, roofs, attics, under-house areas, and confined spaces. The role may have a residence requirement based on callout response time, and may be performed individually or as part of a team.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with Company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training (OJT) specific to the Service Learning Path.
Maintain position OQs and any other required OQs, classroom training, or certifications.
Ability to use the Company internet/intranet and available resources for data entry, reference, and retrieval.
Ability to communicate with internal and external customers to obtain and provide explanations or information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch.
Ability to walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Meet applicable pre- and post-employment safety-sensitive screenings, including DOT/PHMSA drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections, as operator-qualified.
Inform customers of needed repairs, answer basic questions, and confirm customers understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Perform standby duty and work shifts, holidays, weekends, emergency callouts, and occasional extended hours as required.
Report outside the regular work area when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, the AtmoSpirit core values, and the Code of Conduct.
Become familiar with and follow the Safety Manual and complete required safety training.