Service Technician 1

Atmos Energy•Carrollton, TX

13h

About The Position

The Service Technician 1 performs basic work according to prescribed procedures and responds to customer service requests, including connections and disconnections as operator-qualified. The technician explains needed repairs, answers basic customer questions, and ensures customers understand and are satisfied with completed work. Duties may include disconnecting service, pursuing collections on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergencies, maintaining accurate records and reports, and reading meters for billing. The position requires attention to safety, identification and reporting of safety or encroachment issues, and safe operation and inspection of assigned company vehicles and equipment. The technician works at customer premises and outdoors in varied weather and terrain, may enter confined spaces, and may be called to work outside the regular work area or hours. The role requires a high school diploma or GED, a valid driver's license, completion and maintenance of required operator qualifications and training, and the ability to perform the listed physical tasks. This is a safety-sensitive position subject to employment screenings, including drug testing and motor vehicle record checks.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required qualifications, classroom training, and certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches and 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work occasionally on ladders, roofs, in attics, under houses, and in confined spaces.
Ability to work outdoors in all types of weather and potentially face extreme temperatures, high noise levels, and rough terrain.
Meet safety-sensitive pre- and post-employment screening requirements, including applicable DOT and PHMSA drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections, as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts, as needed.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing, as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, safety requirements, and the Code of Conduct; complete required safety training.
Perform stand-by duty, shifts, holiday and weekend work, emergency call-outs, and occasional extended hours when required.
Report outside the regular work area when required.