Service Technician 1

Atmos Energy•Plano, TX

14h

About The Position

The Service Technician 1 performs basic work according to prescribed procedures and responds to customer service requests, including service connections and disconnections as operator-qualified. The technician informs customers about needed repairs, answers basic questions, and ensures customers understand and are satisfied with completed work. Duties may include disconnecting service and pursuing collections on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergencies, maintaining accurate records and reports, and reading meters for billing. The role includes safety responsibilities, inspection and safe operation of assigned company vehicles and equipment, and identifying and reporting safety or encroachment issues. The technician may be assigned stand-by duty, shifts, holidays, weekends, emergency callouts, occasional extended hours, and work outside the regular work area. Work involves entry to customer premises and outdoor work in varied weather and terrain, potentially including ladders, roofs, attics, areas under houses, and confined spaces. A residence requirement may apply because of callout response times. The position requires a high school diploma or GED, a valid driver's license meeting company standards, and completion and maintenance of assigned classes, Operator Qualifications, on-the-job training, and other required training or certifications. Candidates must be able to use company internet and intranet resources for data entry and information retrieval, communicate basic factual information to internal and external customers, and meet the listed physical demands. Because this is a safety-sensitive position, pre- and post-employment screenings—including applicable DOT and PHMSA drug testing and motor vehicle record checks—are required.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications, and on-the-job training specific to the Service Learning Path; maintain position and other required Operator Qualifications, classroom training, and certifications.
Ability to use company internet and intranet resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point 32 inches high.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work occasionally on ladders, roofs, in attics, under houses, and in confined spaces.
Ability to enter customer premises and work outdoors in varied weather, extreme temperatures, high noise levels, and rough terrain.
Complete required pre- and post-employment screenings, including applicable DOT and PHMSA drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to support responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, safety requirements, and the Code of Conduct; complete required safety training.
Perform assigned stand-by duty, shifts, holiday and weekend work, emergency callouts, and occasional extended hours as required.
Report outside the regular work area when required.