Service Technician 1

Atmos Energy•Denton, TX

About The Position

The Service Technician 1 performs basic work using prescribed procedures and responds to customer service requests, including connections and disconnections as operator-qualified. The technician informs customers of needed repairs, answers basic questions, and ensures customers understand and are satisfied with completed work. Duties may include disconnecting service, collecting on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with gas and other emergency response, maintaining accurate records and reports, and reading meters for billing. The role may require standby duty, shift work, holidays, weekends, emergency callouts, occasional extended hours, and reporting outside the regular work area. The technician identifies and reports safety and encroachment issues, and safely operates and inspects assigned company vehicles and equipment. The position requires learning and following company values, policies, procedures, the Code of Conduct, and safety requirements, including completing required safety training. Work includes entering customer premises and working outdoors in varied weather and terrain, with possible exposure to extreme temperatures, high noise levels, ladders, roofs, attics, areas under houses, and confined spaces. The role may have a residence requirement to meet callout response times and may be performed individually or as part of a team. As a safety-sensitive position, it requires pre- and post-employment screenings, including applicable drug testing and motor vehicle record checks.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required OQs, classroom training, or certifications.
Ability to use the company's internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain and provide explanations or information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work occasionally on ladders, roofs, in attics, under houses, and in confined spaces.
Ability to meet applicable pre- and post-employment screenings, including drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections when operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure they understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to support response to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, safety requirements, and the Code of Conduct; complete required safety training.