Service Technician - Turf Equipment

QUALITY EQUIPMENT•Wilmington, NC

22h

About The Position

Quality Equipment, a John Deere dealer serving agricultural, commercial, and residential customers across North Carolina, South Carolina, and Virginia, is seeking a Service Technician to join its Wilmington store. The role performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products, including component and machine disassembly, assembly, and repair. The technician completes assigned service work, documents work performed, reports additional work needed for safe and proper equipment operation, participates in directed training, tracks time and materials, maintains an orderly work area, reports unsafe or unserviceable tools and equipment, and follows safety rules. The position requires service-repair experience, knowledge of equipment systems, and the ability to use diagnostic equipment and special tools. It involves occasional driving, physical work such as lifting and bending, close detailed work with computers and smart devices, and exposure to medium-to-high noise. Compensation includes competitive base wages and a structured bonus program. Benefits and development opportunities are also offered.

Requirements

High school diploma or equivalent experience.
At least 3 years of experience performing service repairs.
Ability to document diagnoses and completed work on routine reports and repair orders.
Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
Ability to use a personal computer and various types of diagnostic equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic repairs and required maintenance using special tools and equipment in accordance with Technical Manual procedures.
Ability to speak effectively one-on-one with customers.
Ability to operate vehicles and equipment used for diagnostic purposes.
Valid driver's license for potential driving situations.
Must possess a set of tools.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
Disassemble, assemble, and repair components and machines.
Perform service tasks assigned by the Service Manager.
Prepare required forms, including details of work performed on repair orders.
Report additional work required on equipment to the Service Manager to support proper and safe operation by the customer.
Participate in training programs as directed by the Service Manager.
Account for time and materials used while performing work duties.
Maintain a clean work area and perform work neatly and orderly.
Report issues with shop tools, equipment, or vehicles that are unserviceable or unsafe.
Follow safety rules and regulations when performing work assignments.