EQUIPMENT SERVICE TECHNICIAN

Veritiv•Omaha, NE

About The Position

The Equipment Service Technician installs, repairs, maintains, and starts up packaging equipment at customer and Veritiv sites. The role uses mechanical, hydraulic, electrical, pneumatic, and electronic knowledge to troubleshoot and repair equipment, follow blueprints and manufacturer instructions, and verify performance through testing and trial runs. Equipment includes stretch and shrink wrappers, case sealers and erectors, label printer/applicators, strapping equipment, and related products. The technician supports systems integration with customers, manufacturers, suppliers, and other service personnel; performs setup, calibration, testing, assembly, and troubleshooting; and may provide technical expertise, training, and product demonstrations. The role also includes preparing maintenance estimates and completing field service work orders with accurate billing details. Some overnight travel is required, including long-distance driving and air travel. Work takes place in industrial settings, including fast-paced industrial and food production environments, and may involve ladders, lifts, and work at both high and low elevations.

Requirements

At least 3 years working in a service support organization.
5–10 years of related job experience.
Strong knowledge of electrical schematics, electrical symbols, and how power flows through circuitry.
Ability to install, troubleshoot, train, and work on most equipment, including semi-automatic equipment.
Ability to read and interpret pneumatic, hydraulic, mechanical, and electrical drawings for complex installations and troubleshooting.
Understanding of AC and DC voltages and ability to use an electric meter for troubleshooting.
Ability to troubleshoot micro-logic devices, electrical and pneumatic systems, and PLC ladder logic.
Ability to write simple PLC logic, interface basic equipment, and make simple program changes; successful completion of formal PLC training.
Valid driver's license and clean driving record.
Ability to manage multiple projects, work under pressure, adapt to sudden workplace changes, and work quickly and efficiently.
Thorough understanding of distribution management, preferably gained in a large, national, or decentralized organization.
Basic experience with office and operational systems.
Excellent verbal, written, interpersonal, and diplomacy skills.
Proficiency with Microsoft Office Suite.
Strong planning and organization skills.
High school diploma or GED preferred.
Ability to lift and handle parts weighing up to 75 pounds.
Ability to work on ladders and lifts at high elevations and underneath equipment.

Nice To Haves

Manufacturer training certifications for stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, strapping equipment, or related products.
High school diploma or GED.

Responsibilities

Install, repair, maintain, and start up packaging equipment at customer and Veritiv sites.
Support systems integration with customers, manufacturers, suppliers, and other service personnel for machine problems and turnkey systems.
Perform electronic, mechanical, pneumatic, hydraulic, and electromechanical testing, repair, and maintenance on equipment, assemblies, subassemblies, and parts.
Set up, calibrate, test, and assemble equipment; troubleshoot circuits, components, and instruments using blueprints and electrical schematics.
Provide subject matter expertise, training, and product demonstrations for Veritiv packaging systems and related equipment when needed.
Generate quotes and estimates for preventative and planned machine maintenance.
Complete field service work orders accurately and promptly, including billing for travel, labor, parts, and related items.
Operate equipment during trial runs to confirm quality and production rates meet specifications.
Follow lockout/tagout and other safety procedures.