Equipment Service Technician

STERIS Corporation • Gilbert, AZ

12d • $55,250 - $71,500 • Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals to troubleshoot and repair medical equipment. This is a safety-sensitive position requiring daily travel in a company vehicle and service support across locations within an assigned territory. The technician works independently to manage schedules and service needs, while collaborating with customers and cross-functional teams. Flexible scheduling may include overnights and early or late hours based on customer and business needs.

Requirements

• High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical/mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
• Valid driver's license and ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and entering data into multiple systems.
• Ability to meet flexible schedules, potentially including overnights and early or late hours, based on customer and business needs.
• Ability to travel daily by driving a company vehicle; an acceptable driving record is required.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Prioritize customer and business needs and schedules autonomously to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately, use technology platforms for regulatory compliance, resolve troubleshooting issues, and document work.
• Provide customers with information, pricing, and repair options.
• Build relationships with Sales, with management support, to improve customer experience and identify revenue opportunities.
• Identify sales opportunities in the assigned territory.
• Support various locations within the assigned territory according to service agreements and customer needs.

Benefits

• Market-competitive pay and eligibility for bonus participation.
• Extensive paid time off and 9 additional holidays.
• Healthcare, dental, and vision benefits.
• Company vehicle.
• Company cell phone and laptop.
• Tools, equipment, and uniforms provided.
• Long- and short-term disability coverage.
• 401(k) with company match.
• Maternity and paternal leave.
• Optional add-on benefits and discounts, including pet insurance.
• Tuition reimbursement and continued education programs.
• Opportunities for advancement and a stable long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED