Equipment Service Technician
About The Position
The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals to troubleshoot and repair medical equipment. The role involves daily travel by driving a company vehicle and is safety sensitive. STERIS conducts a seven-year driving record check during onboarding; an acceptable driving record generally involves very limited moving violations, accidents, or driving-related convictions. The technician performs maintenance and repairs, manages service schedules independently, documents work and compliance requirements using technology platforms, and works with customers and cross-functional teams. The position requires flexibility for customer needs, including potential overnight stays and early or late hours. The role is open until filled.
Requirements
- High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
- Valid driver's license and ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills, including Windows, email, navigation, mobile apps, and data entry into multiple systems.
- Ability to meet flexible schedules, including potential overnights and early or late hours, based on customer and business needs.
- Ability to meet STERIS's driving record requirements, including a seven-year driving record check.
Responsibilities
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
- Prioritize customer and business needs and schedules autonomously to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
- Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately, meet regulatory compliance requirements, and resolve and document troubleshooting issues.
- Provide customers with information, pricing, and repair options.
- With management support, build relationships with Sales to improve the customer experience and support revenue opportunities.
- Learn to identify sales opportunities in the assigned territory.
- Provide support to various locations within the assigned territory based on service agreements and customer needs.
- Travel daily by driving a company vehicle.
Benefits
- Market-competitive pay of $55,250.00–$71,500.00 and eligibility for bonus participation.
- Extensive paid time off and 9 additional holidays.
- Healthcare, dental, and vision benefits.
- Company vehicle.
- Company cell phone and laptop.
- Tools, equipment, and uniforms provided.
- Long- and short-term disability coverage.
- 401(k) with company match.
- Maternity and paternal leave.
- Optional add-on benefits and discounts, including pet insurance.
- Tuition reimbursement and continued education programs.
- Opportunities for advancement and a stable long-term career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
