Service Technician - Residential

Improveit Home Remodeling•Cincinnati, OH

About The Position

The Service Technician works in the field delivering warranty services and occasionally taking measurements for new installations. The role interacts directly with customers and supports the company’s 5-star service experience. Technicians are expected to arrive on time for each appointment and complete an average of two to four appointments per day. The position is suited to a technical, customer-service-minded professional who can work independently and as part of a team in a growing residential home-improvement organization.

Requirements

General knowledge of residential construction and basic home improvement and maintenance.
Ability to take accurate measurements and translate them into a variety of applications.
Strong verbal communication skills and English literacy.
Ability to work flexible shifts and adapt to changing workloads.
Familiarity with iPads, mobile smartphones, and business or technology applications.
Excellent customer service skills, with a focus on quality and results.
Ability to maintain a preset schedule of job assignments.
Well-organized, punctual, self-starting, efficient, and productive; able to work well with a team.
Valid driver’s license.
At least 5 years of residential remodeling construction experience, including light plumbing, electrical work, and items associated with bathrooms.
At least 3 years of exterior residential home-improvement experience, particularly window replacements and bathroom remodeling.

Responsibilities

Perform field warranty services for residential customers.
Occasionally obtain measurements for new installations.
Complete an average of two to four appointments per day.
Arrive on time for appointments and maintain a preset schedule of job assignments.
Deliver quality customer service and contribute to a 5-star customer experience.