Service Technician-US South

Lincoln Electric

9d•$30 - $43•Remote

About The Position

Lincoln Electric is seeking a U.S.-based Service Technician with strong mechanical and electrical knowledge and troubleshooting skills to join its North American Service Team, located in Hamilton, Ontario, Canada. The technician is responsible for the U.S. South territory and may cover other territories as needed. The role requires industrial-related education, strong communication and customer-service skills, and the ability to maintain customer satisfaction and build strong relationships. The Service Technician installs and tests aftermarket parts and products, performs maintenance and diagnostics, recommends repair solutions and helps customers maintain equipment through preventive-maintenance schedules. The role also includes preparing quotes and sales orders, documenting work, communicating recommendations to customers, and traveling domestically and internationally for training and equipment installations. Travel is expected 75% of the year throughout North America, with 90% of that travel in the U.S.

Requirements

High school diploma or GED.
At least 5 years of experience as a Service Technician.
Strong mechanical skills, including conveyor repairs, leveling, and replacement of wear items such as bearings, chains, and sprockets.
Strong electrical skills, including troubleshooting low voltage, electrical panels, and 480V systems.
Strong pneumatic skills.
Ability to read mechanical and electrical drawings.
Familiarity with ABB and Fanuc robotic systems.
Ability to use basic hand and power tools and a multimeter.
Ability to work flexible hours around a changing schedule.
Excellent communication, organizational, interpersonal, and diagnostic skills.
Ability to work independently with minimal supervision.
Commitment to travel 75% of the year throughout North America (U.S., Canada, and Mexico); 90% of travel is in the U.S.
Current and valid U.S. driver's license, clean driving record, and reliable transportation.

Responsibilities

Install aftermarket parts and products and test them to ensure they function to standard.
Educate customers on maintaining and following a preventative maintenance schedule.
Perform maintenance functions according to customer requests and service work orders.
Diagnose customer problems and identify repair solutions.
Prepare quotes and sales orders for spare parts and consumables.
Complete detailed reports and service tickets documenting work performed.
Communicate service-related work and proactive recommendations to customers to increase uptime.
Build and maintain customer relationships.
Travel domestically and internationally for onsite training and installation of new equipment.
Perform general duties as assigned and assist in other areas as workload requires.