Customer Service Rep(05580) - 1712 US 401 South

Domino's Franchise•Laurinburg, NC

About The Position

Domino’s Customer Service Representative role combines customer service with food preparation in a fast-paced team environment. Representatives contribute to the company’s Heightened Time Awareness standards: answering every phone within two rings, getting orders into the oven in less than three minutes, and sending delivery orders out within fifteen minutes. The role includes serving phone-in and carryout customers in a friendly, professional manner and helping meet these time goals as part of the team. Domino’s provides online courses and hands-on training covering its products and equipment, including the Domino’s Pulse point-of-sale order system. Training prepares representatives to perform customer service and pizza-making duties. A separate training program is available for employees interested in becoming managers.

Requirements

Positive, friendly attitude.
Exceptional customer service skills.
Ability to communicate with customers in a friendly and professional manner.
Must complete pre-employment screening, including a HireRight background check, a National Crime and Sex Offender Background Check, and basic urinalysis drug testing.
Wear black pants, shorts, skirts, or capris; denim, corduroy, stretch, yoga, and sweatpants materials are not permitted.

Responsibilities

Provide friendly and professional service to phone-in and carryout customers.
Contribute to Heightened Time Awareness standards by answering phones promptly and helping orders move through preparation and delivery efficiently.
Learn and use Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system.
Demonstrate and model Domino’s Perfect Image standards at all times.
Prepare pizza and contribute to team operations.