Pest Control - Service Technician

EcoShield•Wheeling, IL

8d•Onsite

About The Position

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. The role supports customer satisfaction through proactive communication, attention to detail, and consistent service excellence. The technician performs interior and exterior pest control treatments using approved products and methods, follows safety guidelines and PPE requirements, inspects properties, identifies treatment needs, and recommends appropriate solutions. The role also involves explaining treatments to customers, answering questions, maintaining accurate service records, communicating with the office, and maintaining company equipment, inventory, and vehicles. Technicians use technology to manage appointments and service documentation while following company policies, regulatory requirements, and safety standards. The position is based at 1341 Barclay Blvd, Buffalo Grove, Chicago, Illinois 60089. It offers an hourly base pay of $17.05, with additional compensation opportunities that vary based on sales. The role involves physical work and possible exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear is required. Reasonable accommodations may be provided to qualified individuals with disabilities.

Requirements

Must be 21 years of age or older.
Possess a valid driver’s license and at least 3 consecutive years of driving history; driving a company vehicle is an essential function of the role.
Earn and maintain state-required training and pest control licensing if applicable; training is provided.
Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.
Able to stand for long periods, perform physical tasks, and manage repetitive motions.
Requires clear vision for close and distant tasks, with adjustable focus.
Follow safety requirements when exposed to pesticides, chemicals, pests, mold, allergens, and structural hazards.

Nice To Haves

1+ years of customer service experience, preferred.

Responsibilities

Perform interior and exterior pest control treatments using approved products and methods while following safety guidelines and PPE requirements.
Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
Explain treatments, answer customer questions, maintain accurate service records, and communicate with the office as needed.
Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
Follow company policies, regulatory requirements, and safety standards.
Use technology to manage appointments and service documentation.