Service Technician III | Pensacola, FL
About The Position
Empire Truck Sales, a large Freightliner and Western Star heavy truck dealership, is seeking an experienced Service Technician III to diagnose and repair complex diesel truck systems, including engines, aftertreatment, electrical, and driveline components. This advanced technician role calls for strong troubleshooting skills, independent judgment, and the ability to perform complex repairs with minimal supervision. The technician works on Freightliner and Western Star vehicles, completes warranty repairs to DTNA standards, and records detailed and accurate repair stories. The role also includes sharing technical knowledge with Tech I and Tech II technicians on the shop floor. Work is based at the Pensacola location, with negligible travel; assigned shifts and overtime may be required.
Requirements
- At least 4 years of heavy-duty truck diagnostic and repair experience.
- Ability to independently diagnose aftertreatment, engine performance, and electrical faults.
- Proficiency with Detroit DiagnosticLink, Cummins INSITE, or comparable OEM diagnostic software.
- Ability to interpret electrical schematics and use a multimeter to trace circuits.
- Experience with advanced engine, transmission, clutch, and driveline repairs.
- A comprehensive professional tool set suitable for advanced diesel repairs.
- Valid driver’s license and a clean Motor Vehicle Record (MVR).
- Ability to work assigned shifts and overtime as needed.
- Willingness to travel.
Nice To Haves
- Dealership or large-fleet experience.
- Multiple ASE Medium/Heavy Truck certifications and/or DTNA certifications.
- Class A CDL; willingness to obtain one is preferred.
Responsibilities
- Diagnose and repair complex engine performance, aftertreatment (DPF, SCR/DEF, EGR), and electrical system issues.
- Troubleshoot multiplexed electrical systems on Freightliner and Western Star models.
- Perform in-frame engine repairs, transmission and clutch replacements, and driveline work.
- Resolve intermittent and repeat problems using DiagnosticLink, INSITE, and OEM service information.
- Complete warranty repairs to DTNA standards and write detailed, accurate repair stories.
- Guide Tech I and Tech II technicians on the shop floor by sharing technical knowledge.
Benefits
- Earning potential based on experience, efficiency, and applicable pay structure.
- Advanced DTNA, Detroit, and OEM training.
- Tool and laptop loan programs.
- Opportunities to progress toward Master Technician and shop leadership.
- Medical, dental, vision, and life insurance.
- Company-paid short- and long-term disability.
- 401(k) with company match.
- Paid holidays and vacation time.
- State-of-the-art facilities.
- Boot and safety glasses allowance.
- Strong safety culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
