Service Technician I- Grand Rapids

Andersen Corporation • Kentwood, MI

3d • $21 - $32

About The Position

The Service Technician I delivers service solutions to customers to promote the Andersen brand. The role dismantles and replaces windows and doors in customers’ homes or other settings while respecting their environment, and performs repairs, adjustments, and installations of replacement parts and products at job sites. Work may be completed independently or as part of a team.

The technician presents a professional image, completes work in a timely manner, enforces warranty compliance, and communicates warranty policy information. The role also requires accurate and prompt documentation, monitoring and reporting product performance observations, and tactfully resolving difficult customer situations. Technicians support the customer experience by offering in-home labor, sales, and surveys while at job sites.

Requirements

• High school diploma.
• Valid driver's license and clean driving record.
• Strong dependability, including satisfactory attendance, safety compliance, and time management.
• Knowledge of products, service procedures, and construction methods.
• Ability to climb and work on ladders, scaffolding, or other lift devices.
• Ability to carry and lift or maneuver materials and products weighing up to 70 pounds independently, and to enlist assistance from other associates for items weighing more than 70 pounds.
• Basic problem-solving skills.
• Strong communication skills and time-management skills.

Nice To Haves

• Two or more years of window installation experience, preferably with Andersen products.
• Basic computer skills and ability to use or learn applicable software, such as WebWindowCare, Word, Excel, PowerPoint, and the Field Service mobile app.
• Customer orientation.

Responsibilities

• Deliver service solutions to customers that promote the value of the Andersen brand.
• Dismantle and replace windows and doors in customer settings while respecting the customer’s environment.
• Repair windows and doors and install replacement parts and products at job sites as prescribed.
• Work independently or as part of a team as necessary.
• Present a professional image while completing repairs, adjustments, and replacements in a timely manner.
• Enforce warranty compliance and communicate warranty policy information.
• Complete documentation accurately and promptly, including expense reports, job assessments, hours, travel advances, and electronic paperwork for assigned tasks.
• Monitor and document product performance, and communicate issues, observations, and trends to responsible service support personnel.
• Tactfully resolve difficult situations with internal and external customers.
• Support the customer experience process by offering in-home labor, sales, and surveys to customers at job sites.

Benefits

• 401(k) plan with employer fixed contributions and company matching.
• Profit sharing.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA).
• Life insurance.
• Paid time off and paid holidays.
• Paid maternity leave and paid parental leave.
• Career growth planning and nationwide career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED