Service Technician I- Grand Rapids

Andersen Corporation•Kentwood, MI

About The Position

The Service Technician I provides direct delivery of service solutions to customers to promote the value of the Andersen brand. The technician dismantles and replaces windows and doors in customers’ homes while respecting their environment, and performs repairs and installs replacement parts and products at job sites as prescribed. The role may be performed independently or as part of a team. The technician presents a professional image while completing repairs, adjustments and replacements in a timely manner; enforces warranty compliance and communicates warranty policy information; and accurately and promptly completes job documentation, including electronic paperwork. The technician monitors and documents product performance and communicates issues, observations and trends to service support personnel. The position also involves tactfully resolving difficult customer situations and enhancing the customer experience by offering in-home labor, sales and surveys while on job sites.

Requirements

High school diploma.
Valid driver’s license with a clean driving record.
At least 2 years of window installation experience is strongly preferred, preferably with Andersen products.
Maintain dependable attendance, comply with safety requirements and manage time effectively.
Knowledge of products, service procedures and construction methods.
Ability to climb and work on ladders, scaffolding or other lift devices.
Ability to independently carry, lift and maneuver materials and products weighing up to 70 pounds; items over 70 pounds must be moved with assistance from other associates.
Basic problem-solving skills.
Strong communication skills.
Ability to stand for 8–10 hours.
Ability to lift 70 pounds.

Nice To Haves

Basic computer skills and ability to use or learn applicable software, such as WebWindowCare, Word, Excel, PowerPoint and the Field Service mobile app.
Customer orientation.
Window installation experience with Andersen products.

Responsibilities

Provide direct service solutions to customers and promote the Andersen brand.
Dismantle and replace windows and doors in customer settings while respecting the customer’s environment.
Repair windows and doors and install prescribed replacement parts and products at job sites.
Work independently or as part of a team as needed.
Present a professional image and complete repairs, adjustments and replacements in a timely manner.
Enforce warranty compliance and communicate warranty policy information.
Accurately and promptly complete documentation, including expense reports, job assessments, hours, travel advances and electronic task paperwork.
Monitor and document product performance, and communicate issues, observations and trends to service support personnel.
Tactfully resolve difficult situations with internal and external customers.
Offer in-home labor, sales and surveys to customers at job sites to maximize the customer experience.

Benefits

401(k) plan with employer fixed contributions and company matching.
Profit sharing.
Medical coverage.
Dental coverage.
Vision coverage.
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA).
Life insurance.
Paid time off.
Paid holidays.
Paid maternity leave and paid parental leave.
Career growth planning and nationwide career opportunities.